Roadid Reviews

NEVER ARRIVED

Bought dog tag Never arrived have tried on numerous occasions to get help from them and find out what happened No luck They don t reply to emails So be wary when dealing with

I really want to like RoadID but I just can not

I really want to like RoadID Their ideas are great but their customer service is nothing short of horrid Recently RoadID decided it was a good idea to complicate the login process to their site which now requires they send you an e-token every time you want to login Other than bureaucrats and politicians who thought complicating things was a good idea With the new login process I cannot even get into my RoadID site to update my new information for emergency points off contact etc Their updated token idea did not and still does work for me nor for my wife and others in our cycling club and many reviews reflect the same for other customers so we cannot replace our missing tags nor our dogs tags Calling them is pointless even though they say they return EVERY message I emailed them and all I got is a snarky reply from Bethany who removed my access to everything even though I have paid for a subscription to their database for emergencies I recommend avoiding this company until they can get their customer service staff retrained on what customer service actually is and until they can unbugger their login process Once I get a call with a real fix I may consider staying with them but until then they can kiss my RoadID good-bye

No way to change the shipping date even when you place the order

They have a place to put instructions so I requested a shipping delay After they shipped it they sent a useless email saying they couldn t delay it and included a statement to reach out to my post office to hold my mail Not possible

Top tier

Awesome customer service and products I highly recommend

Professional

A top class product A pleasure to deal with this company

I made a mistake nyt roadid helped

I made a mistake in the text but roadid was very helpful to make it all right quickly Super service by Lori They also respon quick and you updated with your order

Great product and amazing quality

Great product and amazing quality have got it several years ago for my kids and the faceplate still has no scratch at all and the text engrave looks as new Now got one for myself this thing will not wear out

Amazing Customer Service Product

I just received my Road ID bracelet and it was exactly what I wanted I also received a hand written card from Becky who packaged my order and it was very kind and genuine Such a lovely company amazing product Provided very great tracking info for my product as well

Excellent customer service

Lori is great everything you need she is there for you The website is well designed Easy process I wish the personalised badges come back I would also love more strap colours to choose from Overall great quick shipping to UK and reliable service I have bought four now at three different times and very pleased with the service Thank you Great for kids parents and anyone actually who wants to be identified in case of emergency by the health care team name DOB contact numbers health conditions blood group We brought them for this purpose Thanks Zaida