Roccat Reviews

Excellent customer service

Excellent customer service and very happy with the replaced mouse Handled my request in a very timely manner and stand behind their products

Replacement mouse came quickly

Our first gaming mouse did not work properly so we reached out to Roccat and explained the problem They promptly worked with us to get a replacement product

Fast response and very helpful with the

Fast response and very helpful with the situation Had a bad port in the keyboard and was sent a replacement within days No questions asked

I love Roccat

I love Roccat I will always be a little sad that the Leadr is no longer made because it had the perfect number of buttons but the customer service is the best

Mauswheel problems

After encountering a problem with my roccate kone Pro air they helped out realy quick and replaced it once it was a sure thing it wasnt fixable

Best Practice Service

We had an issue with our headphones so I sent a mail to the technical support First response received within less than 20 minutes entire topic solved will receive a replacement within few hours - super quick super friendly and super solution oriented - this is what I call great customer service

Amazing Service

Not only did they ship out a replacement dongle but they shipped out 2 I provided an incorrect address after just moving to a new house and they still took care of me after my mistake Amazing and quick

new glidepads for used kone

I bought a used Kone AIMO remastered with broken glidepads I wrote the support and they sent me two new sets right away with no cost for me no questions asked I also had software problems with my Horde AIMO and they replied within 2 days at both problems A great support