Orcam Reviews

Eitan did an out standing job helping

Excellent service and support from the Orcam Customer Success Team

A manufacturer who has saved my life Thank you

Eitan did an out standing job helping me resolve the issue I was experiencing

Prompt response from Orcam

I highly recommend OrCam and it s products to anyone who is sight impaired or dyslexic I am fully blind see nothing but black and based in the UK I purchased the OrCam ReadSmart after My vicar of my local church came to my rescue realising how bad things were for me as a member of our church not only as congregation but also as their support and one of their organists funding was secured Having the amazing support of Karin and all at OrCam helping me through from the initial consultation to ordering a package setup and delivery the level of care and support has been amazing I am a mac user and iphone user so these are my eyes to the world around me not always practical in some scenarios The OrCam ReadSmart has now changed my life Before this product for the last 21 years of being fully blind after being the victim of an assault which took my sight I struggled getting the help I needed it was difficult relying on others to provide certain support whether reading printed documents providing information of products etc to the point where an iphone had to become my eyes impractical in a number of situations but necessary Now the ReadSmart provides me with the assistance I need to live a better quality of life to feel empowered and equal The first day I had this Tuesday night I started learning the product s functions settings etc after testing on a number of items and displays yes displays I cried tears of relief and joy I genuinely mean that I m not saying this for sales purposes this is my genuine and honest review This product is changing my life for the better and I would recommend either the Smart Read or MyEye series to anyone who needs the kind of assistive support that this suite of tools provides I am genuinely proud to be an OrCam Owner and I can t thank the team enough for their amazing help I love you all I call you part of my family now and I m grateful that you are in my life Your company and the ReadSmart has saved my life and given me a tool that gives me confidence support and most of all and most importantly Independence Thank you so much

Service excellent

Prompt response from Orcam to my observations and a very helpful and informative discussion Thank you

Dov was very helpful and knowledgeable

Alex was excellent and stuck with a difficult problem Your best Your device

Functionality issueThe issue was first clearly identified

The issue was first clearly identified by the Orcam Ambassador who advised on the corrective course of action The response was prompt supprtive and successful Very good experience

I think it s a really awesome device I

I think it s a really awesome device I love that I can read page Auto recognition and that it s got such an awesome way to read books and I love that I can use voice commands in this device too it s got amazing features and I can t wait for it to Future updates

Very helpful device super customer Service

The OrCam Read is a wonderful help for my father who suddenly went blind at the age of 88 due to macular degeneration With the OrCam he can for example read his mail again his magazines and books and has therefore remained more independent He no longer wants to be without the device and uses it every day Because you can carry the OrCam around with you you always have the reading aid at hand The device is easy to use and works absolutely reliably and flawlessly for over a year of continuous use Now we currently had a problem with the metal clip to which the carrying strap is attached it ripped out when my father got caught somewhere with the strap So I asked about a repair option Customer service solved our problem super quickly and perfectly the old device was picked up and a new one sent The processing was super fast and very personal always the same employee - I have never experienced such good customer service Many thanks again I can absolutely recommend the device and the customer service of this company therefore 5 stars from me Der OrCam Read ist eine wunderbare Hilfe f r meinen Vater der mit 88 Jahren wegen einer Makula-degeneration pl tzlich erblindet ist Mit dem OrCam kann er zB seine Post wieder lesen seine Zeitschriften und B cher und ist dadurch unabh ngiger geblieben Er m chte das Ger t nicht mehr missen und benutzt es t glich Dadurch dass man den OrCam mit sich herum tragen kann hat man die Lesehilfe immer griffbereit Das Ger t ist einfach zu bedienen und funktioniert absolut zuverl ssig und einwandfrei seit ber einem Jahr Dauereinsatz Nun hatten wir aktuell ein Problem mit der Metallklammer an der der Trageriemen angebracht wird er ist ausgerissen als mein Vater irgendwo mit dem Riemen h ngengeblieben ist Ich fragte daher nach einer Reparaturm glichkeit an Der Kundenservice hat unser Problem super schnell und perfekt gel st das alte Ger t wurde abgeholt und ein neues zugesandt Die Bearbeitung war superschnell und sehr pers nlich immer der gleiche Mitarbeiter - so einen guten Kundenservice habe ich noch nie erlebt Herzlichen Dank nochmals Ich kann das Ger t und den Kundenservice dieser Firma absolut empfehlen deshalb von mir 5 Sterne