Rockport Reviews

DARWYN QTR STRAP H80295 SANDALS

I ordered a genuine pair of US7 5w Rockport Sandals through Amazon online which were the same size as my old tired pair They were too small Amazon would take them back and give a postage deducted refund Not acceptable Contacted Rockport direct on four occasions Promised the world but NO joy Last resort could I exchange at a Rockport outlet No response Totally Frustrated by lack of support by Rockport Des

I remember in 2001 I had a pair of

I remember in 2001 I had a pair of Rockport walking shoes Wonderful shoes of very high quality which lasted years So in 2019 assuming the quality would be the same I bought another pair Sad to say the quality of Rockport has gone down the toilet which to be frank is where those shoes belonged The poor quality while not apparent from the photographs was immediately obvious on opening the box They only lasted six monthsWhat a shame

Zero customer service

Terrible there s no customer service Tried to exchange a pair of shoes and a month later no exchange or refund received and no word from Rockport despite emailing and requesting an update Their phone rings out - please never buy from Rockport

So very disappointed

So very disappointed I bought a pair of shoes in 2008 in America they were superb quality and extremely comfortable They lasted with constant wear until 2022 In 2022 I bought another pair what a disappointment they were cheap quality the upper distorted and whilst listed as waterproof were not The soles have already after 9 months worn out My experience has soured me from the brand which I see has been sold My shoes were made in China which probably explains the change in quality

I ordered the shoes and was told they

I ordered the shoes and was told they would arrive between 6 to 8 days it is now 12 days later and they have not arrived When I called to ask to cancel the order as I would no longer be around to receive them they refused saying that I I should have cancelled within one hour When I pointed out that they had not met their delivery commitments they effectively said that it was not their problem as it was the holiday season and there were delays End of story I paid money and did not get my shoes

I ve been wearing Rockport s for half

I ve been wearing Rockport s for half my life the rockports that I recently bought in 2022 2023 are starting to fall apart after the 2nd month of wearing them whatever they re doing they need to go back to basics because I might not buy another Rockport ever again Like I said I ve been buying Rockport shoes since the early 2000s I m going to give it one more chance The quality of the shoe is going downhill big time

Horrible Customer Service

Horrible Customer Service Shoes are Cheep not well made period They ship out you within 24hrs good but to return it takes over a week then to get a refund it takes another two weeks RIDICULOUS Why would you buy shoes if they re not going to return your money for over two weeks Just try to talk to customer service and they keep rehashing their policies But they din t answer your questions

Rockport Bad Customer Service

I ve been buying and wearing Rockport shoes for decades Voluntarily paying extra for superior quality and fit No more The last two pair I ve owned have LITERALLY fallen apart and all requests for replacements were ignored and or denied This company has gone down the tube The lack of customer service totally shocked me Terrible customer service and longer quality footwear