Roolee Reviews

Awful

Awful I purchased an item 10 days ago with still no shipping confirmation I was told every time the item would ship the following day with that day coming and still no shipping confirmation I then offered FREE SHIPPING Like come on all I want are my items Do not order from this company

I bought a pair of sandals and after a

I bought a pair of sandals and after a few wears they cracked with some persuading i got them replaced but after 2 wears of the new pair they yet again cracked I am very disappointed with the quality I can t get a refund or replacement now and I am just left with broken shoes

Their clothing looks so beautiful on

Their clothing looks so beautiful on their website but it is HORRIBLE quality and their customer service is equally awful I ve purchased 3 dresses from there for 50 dollars all of which were made from flimsy and cheap fabric mostly polyester Dresses like these from China are not worth that price The straw that broke the camel s back however was their useless customer service and dodgy return policy I received a dress that was no where near the measurements they listed on their website another indication that it s china cheapie crap They wanted me to pay a whopping 13 to return a dress that weighed less than a pound despite the fact that their descriptions are incorrect Honestly avoid at all cost I used to recommend them to my friends but I will definitely warn people from now on Sorry When you skimp out on customer service you lose customers

Horrible customer service and return

Horrible customer service and return policy Buyer beware I tried to return a 80 pair of boots that didn t fit and were horrible quality The first return label did not work so I requested a new one Got it only to get an email that said my return was canceled Customer service was no help Don t buy from them

Apathetic Sales Clerks

I went to the actual store today to shop No other customers were in the store I was the only one there shopping Three sales clerks were gathered in a little circle chatting away No one offered to help me No one was concerned about a customer even being in the store When I approached the group with a question I was given dirty looks What were these ladies being paid to do Hang with friends I will not be returning

Customer service is TERRIBLE and

Customer service is TERRIBLE and DISHONEST Bought a shirt about two months ago washed it once according to directions on the tag and it shrunk so much it is now unwearable When I went to the store to return it they said there was nothing they could do because it was past the 60 day return policy I argued that the item they sold me was defective but they refused to help Why waste the money on clothes that you can only wear before you wash them to then not be helped in the store or by customer service over the phone I definitely call selling items that are defective unethical and dishonest

The amount of money they charge you for

The amount of money they charge you for returns outways the product you will receive by 1000 s Will never order from them again Complete rip off I never write reviews but this is just down right robbery Don t do it no matter how many Instagram influencers you see wearing the product remember they got it for free and are getting paid

No quality here- save your money

Got a grab bag and there s nothing quality in here Might keep one piece Seams are already fraying without even washing or wearing it cut is awkward dress literally comes to a point on the hips and zippers get stuck because they re so incredibly cheap Never again

Have bought better for less

Very disappointed I paid 18 99 for a t shirt and shipping that looked great on the website When it finally arrived around three weeks later without many tracking updates I found the design on the t shirt was a lot smaller than it looks on the website which now appears to be unavailable when I click the link and the material itself is very thin I ve paid much less for far better quality - avoid avoid avoid