R
Rita
Awful Clueless
We ordered 79 worth of sweets mawa peda ladoos kajoo rolls as an offering and then to distribute among friends and family They only send orders out on a Thursday and Friday so we had to order by the previous Monday 22nd April in order to receive for the following Wednesday 1st May So items are never fresh for the precise time needed Furthermore the packaging was awful They had been placed into individual boxes with room for movement so the boxes on all but one small box had been squashed and the seams on one side were split They don t seal boxes and wrap them in cling film As a result the peda got squashed and were falling out of the boxes the ladoos had broken and the Kajoo rolls had slid to one side and squashed together becoming stuck to each other and having cracked open We could not give these items to others so we contacted Royal and requested a 50 refund which we thought fair as we would salvage what we could and buy other sweets to make up for those that were too damaged I contacted Royal immediately after delivery with photos of the damaged goods However several emails later with Nishin George sales coordinator and I am still awaiting any kind of refund He also lacks any mathematical skills offering me a 50 refund of a total of 8 50 today which is clearly not 50 of 79 He also claims that because of the freshness the sweets can always be damaged during transit However if they know that why are they not packing items properly Very unprofessional Also they are responsible for the items until delivered under the Consumer Rights Act so they shouldn t try to avoid liability by blaming the courier This is the 2nd time I have ordered from Royal and both times they have got things very wrong Once Is a mistake twice is just bad service Don t bother ordering Go to Ambala instead - better sweets well packaged and timely delivery to your preference