Ryderdutton Reviews

No negative or positive feedback

The whole experience has been saved by one member of staff Jenny Without jenny we would have moved estate agents and gone with someone else We didn t have the best experience over all due to our buyer However going forward There needs to be an outline of what order the whole process happens and who deals with what Viewings need to be confirmed too many no shows these should be confirmed before hand to save unnecessary disruption on peoples lives and for the agent There should be a pack to explain what a solicitor actually does and what the agents do Jenny was finding out information before the solicitor she has been our saviour it needs to be outlined at what point the solicitor should be contacted and if it s purely down to the agent to sort everything its easy to think you are the only customers they are dealing with but comunication is key there were times we would send emails then all of a sudden we get one back with an update Fridays seem to be the email day everything seems to appear friday before close for the weekend so then another two days of not hearing anything we would not reccomend Holden smith recommend by Ryder and dutton do your research and check the past reviews never again Too many directors and not enough knowledge on people skills communication looking at the reviews we were not the only ones having a bad experience with them Jenny has basically done the solicitors job for them every email sent from holden smith was actually done initially by the agent this is our second house purchase its the most stressful life changing experience we have ever had we will not be doing it again We all are experts at our jobs with out knowing it selling and buying a house is not something everyone does daily giving someone an overall good experience should be key Explaining the following who does what Time frames We have constantly contacted jenny for updates Make a day weekly for communication saves a million emails backwards and forwards pick a day and ensure all office understand the process your needs and expectations Don t be loyal to local not always the best way

What I like about this company is my calls or email are attend to almost immediately but what I dislike is that 80 of my requests was not meant

Lack of communication and clarity from this company regarding offers submitted They seem to have no mobile phones and from abroad I have to use email I submitted sniffer for a property and havens no response negative or positive

At times the staff were amazing and couldn t be more helpful However i did often feel hounded This was especially bad at one point when i was hospitalised and was still beinv hounded

Literally depends on who you deal with Some of the staff are great some are well let s say not so great From what I can gather they re understaffed and a lot of things seem to be forgotten about or not chased up I ve dealt with plenty of estate agents in my time and these are certainly not top of the list- but a few great staff members keep them from sinking to the bottom Wouldn t recommend but also wouldn t feel fair if I said don t use them

I am happy and grateful that Gemma helped me out with finding a house when I was struggling to find one I m unhappy and disappointed with the fact that the property has been handed over to me without cleaning I have informed it immediately after moving in but no response which is worrying

We feel let down by Ryder Dutton also our solicitor we ve had nothing but trouble since we moved in Boiler hadn t been serviced in years its an old one so now we have to buy a new one We did ask for this to be done trouble with gas meter found out it was a card meter still having trouble with that they had a debt on it which we found out we was paying it Electrics not good having trouble with that so not very happy about the service we have paid for

Communication at the beginning was great however this wasn t great towards the end and felt we had to chase everything also sent a message once completed which was not passed onto the buyers The photos and listing was great

I feel like communication could have been better I didn t seem to get much feedback although when a sale had been agreed this did improve somewhat I just feel like more could have been done to keep me updated