Safehouseservices Reviews

yo be the judge genuine exchange of emails

Hi on his way to me at 16 56 It is now 18 51 - is he coming from Birmingham I would appreciate an update FrancescoFrom Jobs Jobs Sent wednesday 7 december 2022 16 46TO FRANCESCO XXXXX Subject Re Cannon Hill Lane XXXXXX XXXX XXX Hello FRANCESCO Our engineer is still due to attend today He is currently on his way to you now and will be within the hour Kind Regards CraigNOTE I have since called them and they keep insisting that the engineer is on his way This was scheduled at least 5 days ago I let you judge

Dodgy

They are an unprofessional dodgy and completely careless company Their engineer caused gas leaking from the boiler and left without repairing it I found out about the leak the next morning when I opened the storage room with the boiler I called them straight away and they promised as the situation was urgent they would send someone Myself and the agency kept calling them the whole day they were selling us this bullsh that someone will come someone will call me back That never happened They are dangerous Absolute disgrace Agencies please avoid them at any costs You can see by the reviews that they are dodgy

Missed appointments fake visits and much more

This company often misses appointments and doesn t even bother calling to notify that they won t make it They also attend to investigate the same issue multiple times e g they attended 3 times just to take photos of a water leak the same photos each time - clearly just a way for them to bill more hours The jobs they have actually executed on they have been very sloppy with

Use and abuse to engineers sort of

Use and abuse to engineers sort of company Don t get scammed by the high salary they advertising worked very hard with this company as an engineer repairing installing boilers and doing all sorts of repairs and plumbing Thinking I will be greatly paid They pay me in some weeks 300 which can hardly cover my petrol Avoid avoid avoid

If i could give a zero

I ll tell you how good these guys are We had to move our property OUT of Foxtons Estate agents just so that we didn t have to have them as a maintenance contractor Quotes are shocking and diagnosis of issues are amateur We ended up having to send our own contractors to one property about 3 times due to made up quotes When we showed our contractor what Safehouse diagnosed one issue as they asked us if they sent Stevie Wonder to analyse the situation

Repeatedly let down for boiler issue

Sadly it would be difficult to deliver a poorer experience than the one we had with Safehouse during a recent problem with our boiler the flue had gaps around it and ducting needed to be extended Over the course of 4 weeks we had multiple visits scheduled with Safehouse to assess address the problem and each time there were issues such as the engineer not showing up at all receiving a call to say he would come at 10pm after having waited since 9am for him to show receiving a different time frame for his ETA every few hours etc Our landlady and ourselves as tenants repeatedly requested morning visits from the company and were assured this preference would be taken into account and each time they would show up after dark in the evening This may sound small but we had to rearrange multiple working days to be at home for nothing with no updates When the engineer did finally come to assess the problem give a quote we were told it was a simple fix and could be done promptly He was efficient and seemed knowledgeable We were delighted and relieved This prompt completion was not the case - the engineer who then came to fix it a week later hadn t been briefed by the one who did the assessment so didn t have enough cement to do the job He was apologetic and very polite He used the cement he had promised someone would return the next day and then left As predicted noone came the next day and cue a week later and we were once more waiting all day with no communication nor clarity No response to my emails at all Eventually we were given an apology and the explanation that the engineer wouldn t make it that day It has been a frustrating and drawn out process for something described as a simple fix but one essential for us to safely use our boiler Everyone we have spoken to has been polite and kind however there seems to be a lot of miscommunication between the engineers and those in the office and between the person who does the quote for the work and the one who carries it out We would suggest they review and improve their way of working for a better customer experience

Don t use Very Bad company

Very Bad company We rent the house and the owner and estate agent booked with this company which give you no assurance of what time to come They say between 8am and 6pm an Engineer will come Which is bad as we cannot wait all day long for them as we got work out of the house to be done However as we have booked and waited until 3pm we called them for an update and we have been told that their collegue is sick and cannot attend and reschedule for the next week This is the worst Company I have ever seen Also the costumer service is very bad the lady there was unprofessional not recommended

Awesome team at Safe House

Awesome team at Safe House Craig and Stuart are a massive help I have had issues with heating and hot water and they managed to get someone out on the same day Easy to deal with clear quotes Cant fault them Mo KF

They replastered and painted all the

They replastered and painted all the walls of my property due to a damp issue the finishing is amazing so much attention to detail fantastic job