Southernhousing Reviews

Leon was friendly and professional

Leon was friendly and professionalLeon was friendly and professional We got cut off and he rang me straight back Dealt with all my concerns efficiently and did everything he said he would and even followed up confirming what was agreed Excellent customer service Thank you Leon What a breath of fresh air

I spoke to 2 pleasant females at SHG

I spoke to 2 pleasant females at SHG both were really really helpful and empathetic Excellent customer service No complaints whatsoever We need more women like them to work for SHG

From Start To Completion Of Job

From speaking to the lovely Leon Brown customer service agent who was an absolute delight to speak to He was professional went above and beyond to help on 01 10 2024 to the operator who turned up 04 10 2024 who was Cliff from Southern Housing Cliff was brilliant I cannot fault him He was cheerful very respectful completed the job and also went out of his way to show me how to turn water off etc should I need to in the future Southern Housing have excelled having two employees with these standards Many thanks

I had the pleasure of speaking with

I had the pleasure of speaking with Toneo today who was extremely polite and took the time to listen to my enquiry I wish everyone who deals with member of the public was as welcoming as him

I wish to thank GRACE Mumbere for her

I wish to thank GRACE Mumbere for her truly magnificent help when dealing with enquires regarding various matters within my home today Grace is simply the kindest and most positively warm lady one could ever encounter Grace dealt with my issues in a highly proficient manner I can not thank her enough manner

Issue around lack of support or help regarding a pest issue RAT

My call was answered by HAYLEY Having previously received very poor support total block on being able to advance this issue last week I was advised to try again I held out no hope whatsoever But tried My call was picked up by Hayley She was friendly courteous listened to me actually heard what I was saying A rarity in my experience in recent years with this Housing Association Hayley emailed a Housing Service Manager to request they contact me to explore what help support they can offer Hayley was efficient friendly showed a level of care I could only wish for A wish not in any measure achieved for many years I feel thankful to have encountered this capable person today I just hope the Service Manager can show their self to be as effective as Hayley I can but hope

Leon was very efficient

Leon was very efficient extremely polite and did exactly what he said he would do for me which I appreciated very much I wish more employees were as efficient and kept to their word Thank you Leon However the Company themselves have a lot of work to do as their endless excuses and lack of action with regards to repairs is beyond a joke it s shameful

Good service

Good service given by Toneo The issues I had concerning repairs to the flat were sensitively dealt with

I had the pleasant experience of

I had the pleasant experience of speaking to Leon about a few queries and repairs and he was extremely helpful polite and happy I think it makes a big difference if the staff are friendly and this guy definitely is Thank you