Safelincs Reviews

Safelincs - Fire Safety Products

safelincs.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
P

Disappointed with packaging

I was disappointed in the way the Carbon Monoxide sensor was shipped The sensor was in a box inside a larger cardboard box with no packing so it was rattling about and the outer cardboard box was a little battered The batteries were also floating loose in the outer box Perhaps the packing dept needs to get some bubble wrap I fitted the batteries and it tested OK On the plus side the web site was easy to use
G

Ok but pricey

Website calculator to work out size of ladder doesn t work properly Product is expensive for what it is but delivery was very swift The inclusion of a CD-rom how 1990s was unnecessary as was the fire exit sticker for a domestic property and the hole to pin the ladder closed was in wrong location so we can reach it
A

Delivery issue

Delivery issue Email received from delivery company saying item had been signed for It had not been signed for and was left outside despite signs detailing where to leave items and telephone number for deliveries We phoned Safelincs but the Customer service person said it happens all the time
C

refused to replace a 10 year guarantee

refused to replace a 10 year guarantee smoke detector Bought and installed April 2013 Don t shop with them they won t honour the terms Now having to go to Kidde A day later I have received a further email from a different member of staff who apologised and said a replacement would be sent
M

No problem with the product but awful

No problem with the product but awful delivery service Safelincs should find a decent courier as Evri are useless Our package was left outside a property half a mile in the pouring rain with no protection not a great idea with electronic products inside Other couriers have no difficultly finding our property their driver simply could not be bothered
D

Great service from Safelink

Great service from Safelink Order was dispatched on the day after placing order Not so good from their logistics partner EVERY took them 6 days to sort and deliver package with a notification to me along the way that there was a delay to my delivery
C

The product seems excellent but the delivery

The product seems excellent but the delivery but Evri was appallingThe de livery was not when it was stated it would be and the packaging was badly damaged When I queried this with the courier he said nothing to do with me mate Evri are dreadful in our area
S

Sorry to say not happy this time with

Sorry to say not happy this time with Safelincs Supplied me in January 2025 with 3 smoke 1 heat 1co2 all with a 2022 manufactured date As the units are all sealed non replaceable batteries I was concerned that they will not last the 10 year life that is claimed on the Safelincs website They checked their stock and all the units they had were of the same 2022 date Eventually they offered to take the units back but as I had by this time already had the units installed this was of no great help They did confirm that as the units had a 5 year warranty Safelincs would replace any units that did not last that timescale Further to my review Safelincs contacted me and agreed a partial refund which I consider to be very fair This has given me the confidence to purchase from them again as they have gone out of their way to sort out the issue
J

Bad service from Evri Waiting 8 days for a delivery

A parcel was posted to me on 8th January I got a message from Evri on Saturday 11th at12 04 stating that the local depot had my parcel and it was on its way I got another message on Saturday at15 31 stating my parcel was delayed but no explanation why This is now Thursday 16th and still no delivery has been made and no further information has been sent to me Very poor service from Evri and this happened on a previous occasion I would seriously consider not buying anything from an online store if they use Evri for deliveries
K

Evri lets you down

Evri lets you down Parcel delivery day not notified Delivered 8 30pm outside front door on drive with rain imminent Light on in living room Ring doorbell ignored

About Safelincs

Are you selecting new extinguishers, fire alarms or other fire safety equipment? Let us help you with friendly, professional advice. Call us on 0800 612 6537.

United States

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