Salus-controls Reviews

Salus thermostat east to use

Salus thermostat east to use When I had trouble with battery it was easy to approach customer agent Joseph sorted this quickly and send replacement Very happy with the service Dealt whole easy quickly in professional manner

Excellent First Class Customer Service

I contacted Salus recently because the stand for my boiler thermostat had broken which was making it difficult to keep the thermostat upright Joseph C was absolutely fantastic from start to finish and I received a replacement stand free of charge within a few days I would highly rate the professionalism and courtesy received from this company and the speed at which the matter was dealt with Definitely a 10 out of 10 for customer service Thank-you so much

Absolutely amazing

Absolutely amazing from the first contact to sending me a replacement out with out me even asking I was just asking for advise to get it working Never dealt with such a helpful company wish every company was like this THANK YOU JOSEPH C FOR SORTING Hazel Rea

Unit replaced under warranty after 4 years with no fuss

After 4 years of reliable operation and following a few repeat power cuts the IT500 receiver stopped working I called Salus and was quickly put through to support who agreed that the power cuts had probably damaged the receiver I was asked to email the proof of purchase to ensure the system was within the 5 year guarantee and was then emailed back to say a unit was being despatched to me It arrives within 36 hours and was quickly fitted and the heating system now works again How many companies offer a 5 year warranty and have support lines that you can readily talk to someone

Thermostat display froze great service

Thermostat fitted 3 years ago display froze on Sunday and was unusable Good instructions to re set re pair but no luck I contacted Salus and a day later Joseph came back with other ideas to try No luck again so replacement sent direct Great service Thank you

Great customer service from Salus

Great customer service from Salus Had cause to seek help for after sales problem Julia at Salus was extremely helpful She was very fast with her response great communication throughout really polite helpful Could not ask for better Thank you Julia

Excellent products and customer services

I have the Salus RT520 Thermostat and timer which was purchased 2 years ago The buttons started sticking I rang customer services the support person was very helpful and polite she sent me a new one and gave me perfect advice on setting it up 100 satisfaction here Prompt polite and very helpful I have a few properties and have used their product for years and this is the 1st time one of them has failed Thanks very much mother companies could learn from them

Superb customer service

Superb customer service which sadly is slowly disappearing from a lot of companies Salus Controls were really helpful quick to respond and kindly sent out a new product FOC for a faulty one Thank you so much

A helpful knowledgable team

My Wi-Fi router was damaged by lightning and this also affected my Salus gateway I contacted Salus for advice they were quick to respond and offer practical advice in problem solving the issue It s now back up and running all it needed was a new power supply thank you Joseph It s not the first time I ve contacted them for help every time they have been brilliant