Scoutandnimble Reviews

Scout and Nimble has been fantastic

Scout and Nimble has been fantastic Diana has helped pull together dining room chair set over the course of many months She sent me fabrics to test and helped me get the best price when I was ready to buy She also helped me order 2 extra ones when the chairs we chose were about to be discontinued Will continue to come here for my home shopping needs

100 Star Service

I am speechless well almost at the level of customer service I received after a recent order snafu which honestly wasn t their fault but they still remedied the situation beyond what I was expecting Diana really advocated for me as a customer to their supplier to make an exception for some damages that they really could have said not my problem about I believe the damage may have occurred while packing the item not sure but also not S N a fault but it was technically a non-refundable and non-exchangeable item She made sure that I was taken care of and happy with their solution which I most certainly am I will definitely be purchasing from them again

Yay Diana

Even thought I did not keep this coffee table after two damaged pieces Diana Harris was SO helpful She was easy to email with quick to answer my questions and easily resolved my issue Diana was wonderful

Top Notch Customer Service

Top Notch Customer Service I will absolutely buy from Scout Nimble again I ordered a number of furniture items from this retailer - there was a problem with one of the items when it was delivered Customer Service responded quickly to ensure that I received a full refund for the item It feels risky to order large pieces of furniture online without being able to see the items in person I think it s essential to know that the online retailer has your back in the event of a problem with the order I would ABSOLUTELY shop for furniture through Scout Nimble again and recommend them to my friends Very positive experience

I bought some beautiful chairs through

I bought some beautiful chairs through Scout and Nimble I am absolutely in love with the way they look in their comfort However a few of them have broken I contacted customer care and Diana Harris customer care manager went above and beyond in helping remedy the situation We were outside the typical warranty but Diana was kind enough to work with the supplier to make sure the chairs are replaced The communication and customer service were wonderful and I would definitely recommend Scout and Nimble I will be shopping there again next time I m in the market for furniture

Excellent Customer Care

We had issues with several pieces of art and were lucky to get Diana to see things through to resolution Diana listened to our concerns and right away acknowledged things weren t right outlined her next steps and kept us informed throughout the entire process Her positive friendly attitude was a plus and much appreciated Our art is now hanging and looking beautiful in our new space

Thank You

I would like to publicly thank Hayley and Diana for the professional and pleasant customer service I received With shipping delivery delays and losses all beyond their control they were able to keep me informed during the long wait for furniture The office furniture I ordered was delivered and looks great Thank you

Customer Service follow up

I reached out to Customer Service after receive the wrong hardware to hang a piece I had purchased The kit sent was for up to 5 pounds and my piece of art photo framed was over 20 pounds Diana in customer service responded to my email immediately She was as gracious and accommodating as she could be She was in regular contact and made the effort to get a couple of options for resolving the issue Having spent 800 on the framed photo I was worried but she was there every step and problem was solved I was so grateful Thank you Diana and Scout Nimble