


Secure My Booking – The Leading Ticket Refund Protection
Based on authentic user experiences
Victoria
6732 reviews
N/A
11 months ago
Took no time at all to get the response
Took no time at all to get the response or the refund Fantastic service Process very easy to follow
Montgomery
6732 reviews
N/A
11 months ago
Quick and prompt refund
Had to cancel our booking due to illness I did an online chat for advice quick response to chat with clear details of what was needed On line refund form easy to complete and refund promptly paid Great service
Nicky
6732 reviews
N/A
11 months ago
Absolute brilliant
Absolute brilliant completley hassle free We were expecting to fight for our return but we sent all the info in photo form and received the full refund in 2 days
Philip Knight
6732 reviews
N/A
11 months ago
Communication a bit hit and miss - but claim paid
Communication a bit hit and miss but claim paid without any fuss V helpful and friendly staff member once I had found the phone number UK 0330 057 1803 Worth noting the call was answered straight away
Caroline
6732 reviews
N/A
11 months ago
Excellent Customer Service
I was dealt with by a lady called Angela she was direct got straight to the heart of the problem was supportive and showed compassion Excellent customer service skills and a thoroughly nice lady Shame I still haven t received my refund but that s not down to her
Sue
6732 reviews
N/A
11 months ago
I had to cancel tickets for the Bristol Hippodrome
I had to cancel tickets for the hippodrome due to ill health I was refunded my ticket money straight into my bank account in 2 days Amazing customer service
P R
6732 reviews
N/A
11 months ago
Quick efficient refund
We were really pleased that we paid for ticket protection after an unexpected hospital appointment They dealt with the refund quickly
K Bryson
6732 reviews
N/A
11 months ago
Easier than expected to receive refund
It was easier than I expected it to be to get a refund for my theater tickets I just had to send a note from my doctor showing my injury and his recommendation that I avoid walking or putting weight on my foot for the following week at least Recommendation make sure the supporting documents that you send are as clear as possible the first time My process took extra time because I sent them a picture of the document I d taken on my phone They weren t able to view that clearly enough though I scanned the document and resent as a PDF and got my refund shortly after that
Peter Eldridge
6732 reviews
N/A
11 months ago
Ticket refund came quickly and accurately
Ticket refund came quickly and accurately after illness prevented us going to see the YA show on 3rd Oct Lucky I paid the extra 2 a ticket to get this protection
Clare Ivory
6732 reviews
N/A
11 months ago
Fantastic Service
I made the claim and this was dealt with extremely quickly I had all of the relevant documents to hand which obviously made the claim go through quicker and smoothly