Securemybooking Reviews

Absolute brilliant

Absolute brilliant completley hassle free We were expecting to fight for our return but we sent all the info in photo form and received the full refund in 2 days

Communication a bit hit and miss - but claim paid

Communication a bit hit and miss but claim paid without any fuss V helpful and friendly staff member once I had found the phone number UK 0330 057 1803 Worth noting the call was answered straight away

Excellent Customer Service

I was dealt with by a lady called Angela she was direct got straight to the heart of the problem was supportive and showed compassion Excellent customer service skills and a thoroughly nice lady Shame I still haven t received my refund but that s not down to her

I had to cancel tickets for the Bristol Hippodrome

I had to cancel tickets for the hippodrome due to ill health I was refunded my ticket money straight into my bank account in 2 days Amazing customer service

Quick efficient refund

We were really pleased that we paid for ticket protection after an unexpected hospital appointment They dealt with the refund quickly

Easier than expected to receive refund

It was easier than I expected it to be to get a refund for my theater tickets I just had to send a note from my doctor showing my injury and his recommendation that I avoid walking or putting weight on my foot for the following week at least Recommendation make sure the supporting documents that you send are as clear as possible the first time My process took extra time because I sent them a picture of the document I d taken on my phone They weren t able to view that clearly enough though I scanned the document and resent as a PDF and got my refund shortly after that

Ticket refund came quickly and accurately

Ticket refund came quickly and accurately after illness prevented us going to see the YA show on 3rd Oct Lucky I paid the extra 2 a ticket to get this protection

Fantastic Service

I made the claim and this was dealt with extremely quickly I had all of the relevant documents to hand which obviously made the claim go through quicker and smoothly