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Shawbrook
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Shawbrook Bank - Savings, Loans, Business & Property Finance
Shawbrook is a specialist savings and lending bank, offering personal loans, residential and commercial mortgages, business finance, and savings products.
Website
shawbrook.co.uk
Rosalyn Morris
"I liked their interest rate but "
I liked their interest rate but didn t like that they call themselves easy access Which is misleading imho I waited around 30 hours for MY OWN money to be sent to my linked account and apparently that is common as they don t use faster payments It was so embarrassing has to borrow it so could pay builder Who in 2023 didn t use this system I can t risk not being able to get own money in emergency so have closed account and to be honest they didn t seem to care a lot
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Sue Lowe
"Poor communication"
My maturity instructions sent to you by post and 9 days ahead of the deadline were not actioned and so I missed the best reinvestment option Lost in the post you said not your fault at all However every letter you send to me by post also takes 8 days in transit Is that also Royal Mail s fault or could there be something amiss at your end
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Carl
"Just One Niggle"
Over the last few years I ve had several ISA accounts with Shawbrook I ve never had a problem as such but the reason I ve marked them down is due to their very high early closure penalty Most ISA providers charge a penalty of between 90 and 180 days interest but Shawbrook impose a penalty of 360 days a charge far higher than is fair in my opinion Of course if you let the ISA run to its maturity date this problem doesn t arise
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Jay Gee
"Unacceptable"
Recently made a withdrawal They wouldn t accept the instruction until I told them what I wanted the money for It s MY money not THEIRS Total invasion of privacy I complained but they wouldn t back down claiming it was a matter of security Usual excuse when a bank wants to pry into customers affairs Completely unacceptable
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Martin Leach
"Savings interest is leaving loyal customers behind"
This bank keeps increasing its saving account interest by issuing new accounts leaving loyal long term savers in derisory low paying previous issues For example my cash isa issue 21 is only paying 2 45 but latest issue pays 4 33 Its very unfair on loyal savers who appear to be subsiding high rates for new customers and the cost of the bank in advertising high rates to get new customer is less bec many loyal savers are getting a low rate
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Raj
"Lost Interest"
My wife requested to move a large sum of money from her easy access account on Friday morning Later in the day my wife checked and the money had been taken Money did not arrive to the destination building society until Monday morning What happens to the lost interest My wife lost 7 50 in interest - not sure where that money goes Not impressed and not exactly easy access - more transparent accounts in other banks that transfer money in minutes with real time updates
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PHILIP CHADWIN
"Must keep an eye on interest rates"
Must keep an eye on interest rates I have a 120day deposit account that gives 3 interest Some easy access accounts are now giving 3 5 to 3 75 interests Shawbrook Bank does not no increase interest rates in line with Bank of England interest rates so I am receiving a penalty for not switching to easy access but must give 120 days notice before I can close this account for a much better easy access account elsewhere
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lily
"High volume of calls - do things right first time and see the call volumes drop "
I m writing specifically about requesting for statements which are not available via the eDocuments facility Called up 2 days ago told the document would be made available within 2 hours Checked yesterday it was not there - so called up again Told it takes 24 hours Wrote a letter of complaint - yet to receive a response Called up today to be told the statement is not on eDocuments but sent by 2nd class post REALLY for a financial institution that wishes to do undertake its transactions online - you fail miserably As pointed out to your CEO you have a high volume of calls because you can t get this right first time I d rather stick with Atom whose service you don t come close to
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Emma
"So out of date for 2023"
Although some of their savings rates are slightly higher than other banks Shawbrokm are not part of the Faster Payment Scheme so withdrawing or paying in money can take up to 3 days or longer if over the weekend also there is no app Too long to wait to withdraw money and a pain not having an app to use Way too outdated for 2023
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MRS LINDA JONES
"Easy to open online but when you want "
Easy to open online but when you want to check your account or withdraw - the site is down for Essential Maintenance Something doesn t sound right with this I ll be writing reviews every time I attempt to check my account online and get the same maintenance excuse Edited the site was down on the morning of 28 11 22 at around 10 am
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