Shawskensington Reviews

I made the mistake of letting them manage my property whilst I lived out of London I was alerted to the fact something was wrong by the plumber When I went to investigate my flat was in appalling condition requiring thousands of pounds of work When confronted they accepted no responsibility and insinuated I was lying I was never reimbursed Truly terrible service and an awful experience I wouldn t recommend them to my worst enemy

Did a very poor job managing my rental property Check in and check out reports and inventory lists were inaccurate Rent was late and unless I chased Shaw s no one noticed or cared

Never totally sure that they had our best interests at heart

As a landlord I was disappointed with the quality and the standard of service

The most appalling estate agents I have ever dealt with In relation to management of flats for their landlords they have no regard for others They refused to believe that THEIR tenants had caused water damage to the flat below and had the audacity to ask for evidence Most disreputable and dishonest Furthermore as an agent they have the nasty habit of charging 15per cent commission on any repairs or maintainance WITHOUT making this transparent In short a rather grubby outfit owned and run by someone with different morals and run in a dishonest and disengeuous manner a West Kensington estate agency to be avoided at all costs

I rented my small apartment through Shaws in late jan Their shoddy tenant broke the lease and left early in august without proper notice They found a new tenant in October They ve tried to fiddle me on the loss of the old tenant and the commission on the new They re trying to charge me 380 for two hours cleaning and have taken the rent due They won t answer repeated emails and now I have to sue AVOID Used to be reputable but now just bad news IN RESPONSE TO THE REPLY BELOW The tenant is not responsible for the contracted comission paid by the landlord to the agent This is absurd We landlords pay the year s commission out of the first month s rent If the agent s tenant then decides to take the six month break clause in the AST the agent always refunds the six months of the year remaining and then in good faith and honesty relets the property You think I could imprison them You state i allowed them to leave Of course are you suggesting anything else Every other agent does this refund and I thought this lot did Watch out landlords The tenant left before their notice at 6 months and Shaws kept the full year commission Then as for the cleaner they slipped in Shaws admitted I put on a cap of 60 for someone to pop around that morning they sent me no photos whatsoever and they try then to charge 380 for two hours clean up This is just a scam As for my request for a refund they said they would cut 1 21 from the 380 Some refund since I had agreed sixty quid Now THIRDLY they tried the same with the EICR quoting 3990 for a complete rewiring when I got it done for 1480 with no rewiring at all They also took six weeks and repeated warnings to sort out the agreed 460 deposit return between me and the previous tenant They did NOT refund me anything beyond the paint job on the deposit as you were not on a full management contract That s unacceptable The deposit is not theirs it is held in government escrow as they well know they cannot use it Over twenty years I have had a terrific relationship with Shaws and their team is impeccable but now they are sadly dishonoured Its clear things have changed very much for the worse They have found a new tenant after much expense and I expected a new contract not a mix with the old one Another illegal issue However if these tenants leave early again at six months the AST break no landlord would expect Shaws to take the full year s commission Its not theirs Its not honest All in all I thought we had seen the last of this shoddy agent behaviour in London Very dishonourable and since they hold my tenant s deposit I dread to think what they ll do with it when they leave ALL agents return commission if their tenants do a runner for that missing period voiding their contract Not this bunch it appears However may I wish them a good future for the sake of their terrific staff who don t deserve this company on their CVs

My wife and I rented through Shaws and it is the biggest scam for landlords One time we had a leak in the apartment They sent their plumber who insisted on changing the sink - which did not need to be changed - it was an issue with the pipes We told this to Shaws and they asked us why we worried about this - it is the landlord s problem A few months later they told us the landlord wanted to increase the rent We tracked the landlord down and contacted them - he lived in the same estate - he had not requested a rent increase at all Shaws is a complete scam