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shop.kybun.us
3.69
124 reviews
Great Rating
Based on 124 user experiences

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Rated 3.69 out of 5 by 124 Happy Customers

48.4%
16.1%
8.1%
11.3%
16.1%
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AI Review Summary Based on 124 reviews

Customers report that KyBoot shoes provide significant pain relief for foot, knee, hip, and back issues, often describing a comfortable "walking on air" sensation. Many users find the shoes durable and effective for conditions like plantar fasciitis, though some note durability issues with soles and uppers over time. Complaints center on expensive pricing, sizing challenges, restrictive return policies, and poor customer service responsiveness. The shoes are frequently praised for reducing impact and stabilizing joints, but some users find them heavy, stiff, or not stylish. Several reviews mention difficulty with exchanges and long shipping or refund delays.

What customers love
  • Pain relief
  • Comfortable walking
  • Effective for foot problems
  • Helpful for joint pain
Common concerns
  • Expensive pricing
  • Durability issues
  • Sizing challenges
  • Return policy restrictive

Last updated 2 months ago

D

return cost 81

14 34 0 minutes ago to support-enHello ORDER WSUK-5521 The boots came in a huge box weighing almost 3kg boots 1 75kg box 1 85 kg The cheapest return cost from the post office being 81 yes 81 Furthermore the weight is over the maximum a sub-post office 400 yards away can handle and therefore needs to be taken to a main post office 2 miles away This seems to me sharp practice as it s more-or-less the same as the refund and therefore it makes no sense to return the boots but I will disposing of your OTT packaging and using a black plastic bib bag Denis Bennett
W

Great Shoes but the company are sharp

Great Shoes but the company are sharp practitioners All I wanted to do was exchange my shoes for a pair half a size smaller I was put in the position where I had to repurchase my shoes at twice the priceWhen I complained they just did not bother replying to my e-mails Make sure you get your size right the first time
B

will not refund my deposit on trial

will not refund my deposit on trial shoes sent back by USPS as per their shipping label USPS states as always no updated info same as USPS always does Guess I have to get a refund by canceling the credit card
H

I purchased a Luzern shoes for work

I purchased a Luzern shoes for work about a year ago for 274 including postage Initially they were very comfortable but after a while I noted that the shoes lost their elasticity and became very squeaky although the sole was still in very good condition as I have not done much walking in these shoes Soon after the back heel split It s a lot of money for a pair of shoes that lasts less than a year
S

ZERO customer service ZERO

Be very careful on the pricy mistake you are about to make The shoes are very expensive but as long as you can find the right one that works for you it may be worth it however you have to pay the shipping to get the shoes and you WILL pay 3 TIMES more of your original shipping cost when you want to return it due to wrong size or excessive heat that shoes cause while you re walking They are NOT CUSTOMER SERVICE oriented for those who live in the US and are accustomed to customer service WRONG COMPANY
M

Very slow to process refund

Very slow to process refund I had to contact several times Responses we re quick but action was slow No apologies either To clarify return was received June 27th and refund was not received until July 14 KYboot did not attempt to process the refund to my card until I sent 2 emails I am not a chronic complainer who likes to issue bad reviews but I feel compelled to voice the truth here Honestly I would not even have posted a review but I have received several emails from KYBoot urging me to do so
S

You couldn t make it up

About 6 months ago i requested a size 13 boot in lieu of a size 12 5 when available Initially put on hold i tried a few more times but response was not forthcoming Plagues by kybun adverts i have just responded by trying again and have come to a dead end while trying to order again a test pair Its so infuriating that the daily adverts have become a wonderment
L

Terrible customer service

Terrible customer service Purchased 2 pairs of their shoes Loved the first pair and needed questions answered to the Elm Taupe boots that I found as stiff as a ski boot Never answer emails and forget calling them So now I need to return with unanswered questions costing almost 25 to return because if you return they charge you for the shipping for the outgoing boot Wanted to like them and recommended to my 55 over community Lost a customer
K

I have purchased a number of Kybun

I have purchased a number of Kybun Products shoes trainers and sandals pillows etc after being an original MBT distributor and found that the quality is lacking Firstly Soles a rose bush thorn will puncture the sole render it useless Secondly the shoes wear faster on the inside than the outside bad qualityLace clips on sandals break in now time Overall concept is good but MBT and there improvements at a lower price still better However many companies has caught on and it would be advisable to look at other rocker bottom shoes trainers sandals at a fraction of the price
N

If I could give this company a minus

If I could give this company a minus number I would I purchased their Baekdu boot and wore it ONE time After my hike of 3 miles BOTH of the outside soles had cracked at the instep area I immediately sent them back asking for a refund They are refusing to refund me in full and are only offering 1 2 refund for the boots or replacement I don t want a replacement I want my money back This is horrible and not acceptable Any suggestions I emailed this company several months ago regarding this matter and still haven t heard back from them I m trying to let them correct their wrong

About Shop

Walk-On-Air with the revolutionary Swiss kybun shoes (kyBoot) for men and women, and the kybun mats (kyBounder) for standing desks.

United States

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