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Overall customer experience is overwhelmingly negative, with the vast majority of reviews expressing extreme dissatisfaction. The service is frequently described as unreliable, with critical failures in homework submission and delivery causing academic penalties for students. Users report that submitted work is often not registered by the system, incorrectly showing as outstanding or being deleted entirely. The platform is widely criticized for being slow, clunky, and cumbersome, with a poorly designed, counter-intuitive interface. Significant technical bugs are prevalent, including issues with automatic task checking, document accessibility, and persistent login problems. Customer service is reported to be unhelpful and obstructive, particularly when attempting to cancel accounts or resolve issues. The platform is also criticized for enabling teachers to set excessive homework with minimal effort and for spamming users with notifications. A small minority of users find the app great for tracking work once they understand its operation, praising its ease of use. However, these positive experiences are heavily outweighed by the severe functional flaws and negative consequences reported by most users. The collective sentiment suggests the platform causes significant frustration and academic disruption.
Last updated 4 months ago