Simmsfishing Reviews

Simms Flyweight Wading Shoe

I bought a pair of the Flyweight wading shoe not the boots They were touted as both a hiking and wading shoe for accessing remote areas I needed them to hike six miles over easy trail First they are not light Second they are bulky Third they are slippery Fourth and most importantly they have caused nasty blisters on both feet I ve tried to wear them in thinking that s what they need but despite bandaids they still cause blisters Since I m past 60 days I can t return them I m really disappointed in the product so much so that I m returning to Patagonia that sticks by their products

Always wanted to get a pair of Simms G3

Always wanted to get a pair of Simms G3 boots even though I dont fish that much Just thought the quality and reputation had them as market leaders Finally was able to get them but 2nd time wearing them 16 months after purchase and the woven material over each toe split Returned to FishCity who contacted Simms No respect for the customer no regard for their reputation and no real concern about lack of quality Dismissive attitude was just one of Don t really care it s outside the 12 month warranty irrespective of only having been worn for 7 hours total Good customer service generates trust confidence and leads to lifetime brand advocacy from the voice of customer Dismissive customer service by Simms degrades the overall fishing experience With as much passion I have for the sport their cavalier attitude and total lack of responsibility for their premium product will likely see me bring that level of energy flip it and becoming their worst brand ambassador at every possible opportunity Not something I had ever thought I would do My ideal is to work with Simms to find a fair and equitable solution but they genuinely appear to not respect the customer at all Pity as customer advocacy through word of mouth is a veritable gold mine for their business future

Top Dollar for bottom tier

Honestly seems to be the consensus on here but I will add to the echo chamber In terms of reputation they are well known as a higher end fly fishing brand I am frankly shocked at how poor the customer service is with this brand If you charge at a certain price point I would assume that some care would be taken to fulfill repair requests in a reasonable manner I suppose also that the price point should indicate actual product quality as well so I wanted to note that as well Long story long the new waterproof zipper backpack had degraded after maybe 3 uses Any by uses I simply mean taking gear in and out of the pack Basic use I sent it in and have not heard anything for 2 and a half months I will simply call and tell them to keep it The zipper seemed questionable inherent to the design and I will simply replace with a Patagonia I would rather flush the 300 and not represent their brand on the river

The customer service at Simms just

The customer service at Simms just sucks The staff are either too cool for skool or totally burned out I m guessing a little of both Such a shame when you spend a premium to have good gear and then have terrible attitudes on customer service Do better Simms

Would never buy again and worst customer service

Would never buy again as a guide their customer service might be the worst experience ever plus the quality of their boots I got 15 seasons out of my pro lines that are discontinued I got two seasons out of my flyweight wading shoes One season with my waders already tearing too I reached out to them to see if or how i could replace the shoelace NYLON tightening straps and sent photos of BoTH boots ripped and useless now Not a word or care I mean both boots to fail seems like a planned design to make you buy a poor quality product again Orvis all the way now or korkers Never will buy simms again Also sole has already come off on one shoe The worst customer service though again

Sent pictures of the seams coming apart

Sent pictures of the seams coming apart on my waterproof jacket- all I got was send it back to us to see Really not much to see- pretty obvious- very unsatisfactory- standing behind your product

To anyone thinking about purchasing

To anyone thinking about purchasing from Simms don t do it I ve yet to receive my order Simms refuses to refund my money I called to check on the status of my order each time I was told to call back the next day I was eventually told that the UPS truck was broken it was all UPS s fault I thought this sounded odd considering UPS has thousands of trucks The story was then changed to the package was lost they would ship a new package out but first it had to be approved by a manager The manager was conveniently in a meeting I was eventually told it s out of our hands over over there would be no refund nor a replacement I ve yet to receive the order a refund or an explanation There s plenty of other places to spend your money so spend it elsewhere

Disgusting customer service

Bought a pair of g3 waders After unboxing I notice threads were loose on the gravel guard seem which created a hole I was told to pay to mail them back so they could repair them THESE ARE BRAND NEW WADERS customer service is absolutely garbage Simms only cares about taking your money Those waders should have been replaced right away no questions asked Will never buy another SIMMs product again

2 pairs of Guide Boots FAILED

Two pairs of Simms Guide boots for wading FAILED Both pairs lost the entire sole and each shoe of my husband s AND mine within just a couple weeks We paid about about 300 each for them Sent one pair back to Simms Fishing Products to evaluate for defects They evaluated them and have informed us that they are NOT defective We live in FLorida and have only been able to go fly fishing in the mountains a few times over the last 7 years or so Simms should have given us at least a discount on new pairs This is very poor quality customer service poorcustomerservice Simmswadingboots wontbuySimmsagain