Sleep8 Reviews

Sleep.8 Stores in London, UK

sleep8.uk
3.78
119 reviews
Great Rating
Based on 119 user experiences

Rated 3.78 out of 5 by 119 Happy Customers

50.4%
16.8%
10.1%
5.9%
16.8%
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G

The product was great but the shipping

The product was great but the shipping and customer service needs improving The product was not dispatched until after the expected delivery date On calling customer service after the expected date we were told they had arranged for pick up with a third party courier service When calling the service they did not have a date On calling back to sleep 8 they informed us that they do not track their orders This all seemed wildly inaccurate Overall it s a shocking service the product is great through just a very concerning interim where we did not know if they would deliver the product despite taking quite a lot of money
L

The pillows are good customer service needs improvement

The pillows are good and I am pleased with them The chap in store was very helpful bluewater and said they could be delivered to me However - customer service was weak - they arrived much later than expected and only after me chasing several times One customer service agent was rude on the phone It took me sending multiple emails and phone calls to get to a manager Jack - who was extremely helpful and resolved my issue promptly and efficiently but this shouldn t have taken more than 6 phone calls and several emails to get to that point

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Sleep.8 Stores in London, UK

United States

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