Slumbersource Reviews

Name: Slumbersource
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 4.29

Hospital beds HI-LOW beds Sleep to Stand Beds SlumberSource com

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4.29

17 reviews

Good Rating

Based on authentic user experiences

Rated 4.29 out of 5 by 17 Happy Customers

Nadia Niazi

6842 reviews

N/A

5 months ago

DO NOT BUY FROM THIS COMPANY - NO RETURNS - OWNER WILL CURSE YOU OUT - WORST CUSTOMER SERVICE - DOES NOT ADHERE TO RETURNS IN SOME CASES - WILL MISREPRESENT HIS WILLINGNESS TO ACCEPT RETURN

This complaint has nothing to do with the bed but rather Slumber Source its owner Todd Cook - DO NOT BUY FROM HIM Our family purchased the UP BED 5k for my newly sick father diagnosed with Multiple Myeloma and who was already suffering multiple level compression fractures up his lumbar and thoracic spine who was unable to get out of bed as a result We received the bed it was installed against protocol bed sells to left open owner TODD COOK said it only can function this way installers evaluated room and said must be installed to open on the right side My dad was hospitalized for almost 2 weeks essentially paralyzed bed ridden and needed emergency back surgery A family member tested the bed for a moment to see how it operates and immediately noticed when you raise the bed to an incline it felt as though a pressure was exerted on the lower spine - an area where my dad was already experiencing debilitating pain with a broken level We don t know why this was We contacted Todd to advise and he said no returns I am attorney and when I wrote him to follow he called me and cursed me out b itch f sh t he did however claim he treats his customers like family and would accept the return and work with us to get the bed back After making this representation he called my uncle who originally called him to complain about the bed to leave harassing and aggressive voicemails- again cursing then he backtracked on the return I again wrote him and told him I was so disheartened that he could treat a sick family with this behavior and he agreed again to accept the return less re stocking fee but was spewing nonsense about NY governor - why is this relevant again to follow he backtracked on the return BEWARE AND DO NOT BUY THE OWNER DOES NOT CARE ABOUT CUSTOMERS YOU WILL NEVER GET A RETURN EVEN IF HE REPRESENTS MULTIPLE TIMES TO GIVE YOU A RETURN DO YOURSELF A FAVOR AND BUY OR RENT A HOSPITAL BED FROM A LOCAL MEDICAL SUPPLY STORE BEWARE AT ALL COSTS - this is the absolute LAST thing a family dealing with a sick cancer patient should ever have to endure I feel taken advantage of as we were so desperate and vulnerable to spare no expense to get a bed for my sick father with a broken back - never would I EVER have expected how the OWNER who handles customer service would act here STAY AWAY

Just-a-shopper

Nightmare owner deceptive website

Echoing what the other negative review stated the owner is a nightmare to deal with He is aggressive hostile will cuss you out for even the slightest and reasonable complaint All the while telling you how much he cares about his customers that he treats like family and then make more inappropriate comments that have no relation to the situations The bed we ordered did not come with a mattress and shame on us for not understanding the intentionally misleading website When we called to inquire what could be done or what it would cost the owner Todd just went off on both myself and my elderly mother when she also called Both of us felt purposefully intimidated and after getting a male family friend to call for us Todd seemed to calm down slightly and make some admittance of how he could see the web listing for our bed did not really say it cost extra for the mattress So buyer beware- if it says BASE that means it s only the bed frame WITHOUT any mattress

Misleading website and even worse customer service

Our experience with Slumber Source was not just terrible but traumatizing Their website is misleading and vague about what you are paying for They do not remove your old mattress but only move it to another room so helpful The bed we ordered turned out to be just a bedframe but all the online photos showed it with a mattress all the options suggested a bed NOT a frame When we called to see what could be done it was the lack of customer service solely doled out by the owner who was unprofessional to say the least The language and way in which he spoke to us was shocking He was adamant that they are right and you are wrong no matter what They made my elderly mother so upset and intimidated that we could only semi-resolve the issue with the help of a male family friend We ended up buying a mattress elsewhere to put on the very expensive bed frame that only raises up and down

Allan Valdez

I was looking for a mattress for my mom

I was looking for a home-care bed for my mom and stumbled upon slumber source Todd was incredibly helpful and made my shopping experience so much easier He was knowledgeable about all the brands and met the needs for my mother Miguel helped me coordinate the time frame for delivery and everything was smooth HIGHLY RECOMMEND this site if you re looking for a reliable source for mattresses

Sam

Review

I recently purchased a bed and I couldn t be happier with my decision From start to finish the process was seamless The ordering was simple the delivery was on time and the setup was straightforward The bed itself is incredibly comfortable firm yet supportive making for the perfect night s sleep The quality is top-notch with sturdy construction and premium materials that feel built to last Not only does it look stylish but it also provides excellent comfort and support I ve noticed a significant improvement in my sleep since switching to this bed and I wake up feeling well-rested every morning Would definitely purchase again 5 5 stars

Elena

Slumbersource AMAZING company

Slumbersource AMAZING company I bought a bed for my father and all processes buying was perfect very professional and excellent customer service Highly recommended

Emily Arcos

Todd found the perfect homecare bed for

Todd found the perfect homecare bed for my mother and was super happy with it Todd provided us the best customer service and even followed up with my mother to check up on her Very professional and kind

Charles M

Response time was AMAZING

Response time was AMAZING From the time that I reached out to Slumbersource via email to inquire to the bed being delivered was incredibly quick Todd responded to my email immediately and assisted us with ordering a bed for our client Todd went above and beyond could not be happier Thank you