Based on authentic user experiences
Melvon Holt
6731 reviews
N/A
1 year ago
Still waiting on order and very unhappy
Haven t received my order and I m already turned off Decided to give them a second chance after how horrible they were at delivering during their kickstarter that after a year overdue I demanded a refund Only because the hub for my smart bed cover went bad Two weeks today since my order was placed and still hasn t even been shipped I contacted them about their shipping timeframe and they said 14 to 21 days to ship Seriously Maybe that s something you want to make visible before taking people s money Like what are they doing making each item to order They should already have product on hand ready to ship not still being produced at the time of ordering I m less than pleased and at this point I m about ready to request a refund again and move on to another s company s offering
John Hsu
6731 reviews
N/A
1 year ago
Ordered on Oct 8 2021 stopped responding on 12 28 2021
Ordered on Oct 8 2021 and still waiting Last communication from them on 12 28 2021 and they haven t responded to my queries since then Probably will have to dispute the charge or small claims court next if I don hear back anytime soon
Bas
6731 reviews
N/A
1 year ago
It s been six 6 years
It s been six 6 years We keep getting promises even when I asked my money back I get a reply that I ll receive instructions but these never arrive Weird Scam if you keep responding isn t it
Duy Mai
6731 reviews
N/A
1 year ago
I backed them up in Indegogo like many
I backed them up in Indegogo like many others in June 2017 for 200 6 years later in 2023 I still haven t receive the product Every few months they would send out an email saying the item will be ship in 2 weeks and to wait for the confirmation And of course I saw they are selling it on their website for 500 instead of sending the product and honor the 200 purchase price that I paid in 2017 they are always pushing me for a refund They are scamming all the people who backed them up in 2017 Very unethical people stay away
Le n Alex ndr
6731 reviews
N/A
1 year ago
they stole my money
they stole my money after it arrived I ask for my return since I shipped it back to the original Canadian place they ve being washing their hands does someone knows how can I sue them
Sharon Graeber
6731 reviews
N/A
1 year ago
I ve read a lot of bad reviews but I
I ve read a lot of bad reviews but I have had nothing but a great experience with my Smart duvet We purchased a king size while it was on Kickstarter and it did take a while to arrive but we have been happy with it so far Customer Service has been quick to respond to my queries and has helped my troubleshoot issues The hot settings are really hot but since I live in a subtropical climate I don t have much use for it The cold setting is good BUT my duvet cover and sheets are higher thread count than the recommended amount I m not a fan of the round clips they send for attaching sheets to the duvet cover They tend to fall off
