


Based on authentic user experiences
Sarah Ogorek
6730 reviews
N/A
1 year ago
The product itself if you are ever
The product itself if you are ever fortunate enough to receive it is great The service is beyond shocking make payment and its touch and go as to whether or not you ll ever see the mattress or your money back
Brenda Joy
6730 reviews
N/A
1 year ago
if i could give 0 stars i would
if i could give 0 stars i would Ordered two mattresses and just received one only customer service is via email and they do not even reply to you so very very disappointed
Kristian Arthington
6730 reviews
N/A
1 year ago
Please supply the correct email address to contact you I sentvanother with no reply
Still waiting for a response to my email supposed 10 year warranty Still in great condition not a single mark always protected apart from were it has sunk on both sides so much that you have to look over the hill in the middle Only 4 years old and turned often was a super deluxe but now not fit for purpose as its giving us back pain should last longer than this Beware they don t last
Kate
6730 reviews
N/A
1 year ago
Returns are very very hard
The mattress is OK but not right for us 100day trial is a joke To get refund I have to sort out a charity donation and provide receipt Tried a couple so far and their warehouses are full so refusing to accept My other option is to keep mattress and 50 refund handy tip if for a discount if you do want the mattress Emails so far are pretty unhelpful Website implies all is simple and they arrange collection just like other mattress trial companies Yes they re cheaper than some but quality is not the same and customer service is definitely lacking I think they hope I ll give up
Jordi Belenguer Ferrer
6730 reviews
N/A
1 year ago
terrible mattress ordeal return
terrible mattress I can t move in the morning I have no back problems with other mattresses hotels etc My parnter is trying to return it but the only option for a full refund is to contact a local charity We will be contacting the bank for a charge back refund not serious
Russell
6730 reviews
N/A
1 year ago
Stay away from this company
I ordered a mattress topper from this company on the 24th of September and I expected it to be delivered within 3-5 days as described in their website but until now 9th of October I m still waiting I should have read the reviews for this company I would never again order from them
MV
6730 reviews
N/A
1 year ago
Refrain from this vendor to save your money Tracking number provided and courier says they do not have this item Absolutely no clarity on when the item will be delivered
I placed an order for standard double mattress The company issued the tracking number for delivery On the date of delivery the driver came by the house to only inform he did not find this item in his van for delivery and went back Since then I am shuttled between the vendor and the courier and neither of them were able to trace the consignment nor able to commit a timely resolution and delivery The money is locked in and this bogus company not processing the order cancellation either I wish I had seen the numerous review on similar nature in this forum before placing my order Please refrain from dealing this vendor
Banny Hari
6730 reviews
N/A
1 year ago
Failed delivery - says return to seller
Tracking number AHUKB1706189Order Number 100119970This is a complaint for the failed delivery and uninformed cancellation of my order I received a call from your delivery provider informing that he is at my place for delivery I was at work and couldn t attend to the uninformed delivery I had no intimation that the order would be delivered today The delivery personnel pushed me to wither collect now or cancel the order He carelessly cancelled my order without any effort to attempt redelivery It is pissing me off even after paying the money to buy a product the people are so careless that they can t even notify a delivery I didn t even receive any email saying it s been dispatched Such a ridiculous service
ZAFER BILISIK
6730 reviews
N/A
1 year ago
Don t trust and Buying product not real warranty I am contac to seller writing several
Buying product not real warranty I am contac to seller writing several time I am requesting replacement under the warranty but don t give me any offers or replacement my king size bed I am sharing my email request I am complaining UK obdusman tuk company house as well As you seen below my emailsI bought the king-size below order details and have a problem back and neck problem ls getting worse I am a disabled person the bed is hurting me the metal coil hurts my body and it is making it worse On the top side the foam mattress is fabric is not protecting medium firm orthopaedic I got MRI scan from Dr and physiotherapy my spine is S shape damage my nerve boneI need to replace under warranty please help me I need to change the mattress to full firm orthopaedic mattress Dr and physiotherapy recommend immediately change as this mattress do not support back and hip and neck If you wish I can send you the MRI results Kind regardsZB
Pat Taylor
6730 reviews
N/A
1 year ago
PLEASE DO NOT BUY FROM THIS COMPANY
PLEASE DO NOT BUY FROM THIS COMPANY I ORDERED A MATTRESS BEFORE I READ ANY OF THESE REVIEWS I WROTE TO THEM AND CANCELLED IT AND WAS TOLD IT HAD BEEN DISPATCHED I WAS TOLD IF IT TURNED UP TO REFUSE IT THE MATTRESS DIDNT ARRIVE AND I HAVE SENT NUMEROUS EMAILS ASKING FOR MY REFUND SO FAR I HAVE NOT RECEIVED ONE AND I HAVE NOW GIVEN THEM 7 DAYS IN WHICH TO SRND ME A FULL REFUND OR I WILL GO TO TRADING STANDARDS I WISH ID READ THE REVIEWS AS I CANT AFFORD TO LOSE 154