Based on authentic user experiences
JOHN P KEMP
6737 reviews
N/A
10 months ago
Excellent alround service
The machine was collected as promised within a week I received an email from Dan informing me that it was repaired and ready for return Dan then booked the delivery day I requested and informed of this within 5 minutes Excellent service all round
Janie
6737 reviews
N/A
10 months ago
Excellent service
Excellent service and great communication from Dan who dealt with everything We had a problem with our Smeg Stand Mixer but with the Smeg warranty in place they arranged for a courier to pick it up from the house they repaired it and they have arranged for quick delivery back to my house I have been communicating with Dan who has arranged everything and kept me informed the whole time I could not have asked for better service from Dan or from Smeg as a company The service I received has been second to none I would definitely recommend Smeg appliances because if you do have any problems they will fix things quickly and efficiently and keep you informed the whole way
Sam Oaks
6737 reviews
N/A
10 months ago
Quick efficient and high quality service
Smeg responded quickly collected my item and returned it within a week fully working Great service throughout and Dan was notably really enabling went above and beyond Can t fault them
Rachelle Marcus
6737 reviews
N/A
10 months ago
What a great service
What a great service I contacted Smeg via their website about a problem with my bean to cup coffee machine Within a week my machine has been collected repaired and is being returned at my convenience later this week Fab work from Matt and Dan Thank you
Richie Parrish
6737 reviews
N/A
10 months ago
Had to send my smeg bean to cup coffee
Had to send my smeg bean to cup coffee machine back as it was stuck in the descaling programme Was collected on Monday they received and repaired Tuesday and due to be returned by Friday super quick efficient and easy process Thanks to Dan for his quick replies and effective communications
Mr Paul Rogers
6737 reviews
N/A
10 months ago
Very speedy all-round
Very speedy all-round Quick response to my initial email from the brilliant Anita produced a collection date and the item was repaired and ready for return by the wonderful Dan within days Couldn t have asked for more
Adrian Lowe
6737 reviews
N/A
10 months ago
Outstanding customer care
I had my first interaction with Smeg when my dishwasher needed fixing This company actually answer the phone when you call The staff are so polite and I have been offered outstanding service When they say they ll call back they do So unusual these days I can speak highly enough of the team Brilliant job guys
Victoria Brown
6737 reviews
N/A
10 months ago
Repair to our coffee machine was very
Repair to our coffee machine was very quick Dan contacted us to confirm repair was complete within a couple of days and to arrange delivery that was suitable for us He contacted us again to confirm the date it was due back We have a fully functioning coffee machine again very pleased
Tom
6737 reviews
N/A
10 months ago
I purchased a Smeg Coffee Machine back
I purchased a Smeg Coffee Machine back in Dec 2022 for around 700 Firstly this is the best purchase I have made and when it started to develop an issue 1 year in I was devastated Thankfully Dan from the smeg support team comes to the rescue I was reluctant to start this process as I thought it would be an long winded ordeal However I was astonished with the efficiency from delivery to repair I was without my coffee machine for days not weeks months Very happy with overall
Neil Crow
6737 reviews
N/A
10 months ago
Espresso repair
When my espresso machine started giving trouble I filled in the online form and received a response via email arranged delivery and got the machine back within a week Thank-you and well-done
