Kelsostore Reviews

Excellent service

Fantastic Miele hob delivery and price is competitive

FRAUD alert 4 weeks with no update on my order

UPDATE 7 28 24 Cancel my order ASAP and refund my money Order Reference FNNVWSWCZ I just reported you to the credit card company and opened a dispute against your company You bothered commenting back on my other Trustpilot review but not to fulfill the order nor to reply to my emails and messages through the website It means there is someone behind this crooked operation you just choose to reply here but not to the support email CANCEL my order and REFUND my money Order Reference FNNVWSWCZUPDATE 7 26 24 The seller is now responding to my review claiming that I am not a real customer and trying to discredit me Why because I have a single more negative review against yet another crook So here is the proof that I m a legit customer Screenshots from my Kelstore account including transaction and reference numbers and the email and messages I have sent the store in the past month all without a single reply imgurDOTcom 9B383hn just replace the DOT with a because I can t post a link Are you so unprofessional that you just don t know who purchased 3K USD worth of product from you and you never fulfilled their order and have not replied to any of their emails and messages both via your website and through regular mail ORIGINAL REVIEW I placed an order 3 weeks ago 3 000 US Same day the system started showing the status Ordered from the supplier and ever since then - nothing 3 weeks I tried contacting the store through the website - no response for 6 days I then wrote the store support email address with all the details requesting an update on my order - no reply We re talking here about an order of almost 3 000 US This is outrageous Now I have to file a fraud claim because I don t even know if it s a legit business

You did not send any confirmation

You did not send any confirmation emails or communications I had to employ someone to telephone you to find out what was happening Terrible service

UPDATE on FRAUD alert 4 weeks with no update on my order

UPDATE 7 26 24 The seller is now responding to my review claiming that I am not a real customer and trying to discredit me Why because I have a single more negative review against yet another crook So here is the proof that I m a legit customer Screenshots from my Kelstore account including transaction and reference numbers and the email and messages I have sent the store in the past month all without a single reply imgurDOTcom 9B383hn just replace the DOT with a because I can t post a link Are you so unprofessional that you just don t know who purchased 3K USD worth of product from you and you never fulfilled their order and have not replied to any of their emails and messages both via your website and through regular mail ORIGINAL REVIEW I placed an order 3 weeks ago 3 000 US Same day the system started showing the status Ordered from the supplier and ever since then - nothing 3 weeks I tried contacting the store through the website - no response for 6 days I then wrote the store support email address with all the details requesting an update on my order - no reply We re talking here about an order of almost 3 000 US This is outrageous Now I have to file a fraud claim because I don t even know if it s a legit business

I waited several months for my order

I waited several months for my order Each time they tell me to wait another 3 months After 6 months of waiting they offer me a refund because they no longer have access to the item To this day I still haven t received anything Very poor management and customer service

Disappointed

Start October we ordered a gas stove and an oven from Bertazzoni Reading good reviews we waited believed it was a serious firm Now nearly two month later and a lot of money lighter we are still waiting The correspondence via email is poor they only answered once with a poor explanation They don t answer the phone We now wait for the refund hoping to buy from a serious firm so we can cook for Christmas Hope to get an answer here seems to be the only way Sadly

Good Afternoon

Good Afternoon I still haven t received my high value order and you then as for feedback with this very poor service Please advise when I will receive my order then send me a link ask me for feedback Very disappointed

SCAM

After a week of not responding to my emails and not answering the phone Kelsostore finally responded once However for the past two weeks they have not responded again SUPER FRUSTRATING I am not sure if this company is a scam or just a very bad business with no time to deal with customers If I do not hear back from them soon I will need to reverse the 3600 Euro charge to my credit card