Snowleader Reviews

Item has still not arrived and no response to contact form and chat system on website does not work Ordered on the 27th When ordering it said I would receive my item on the 3rd Jan order was dispatched on the 31st but since then the Evri tracking still says we re expecting it I tried the online chat but it kept me as number one in the queue for 3 hours I sent an online form in but have not heard anything back The number costs 9p a minute to ring which even if you do ring has 2 hours hold times 10 in phone costs If you had better customer support options I wouldn t have to resort to leaving a negative trustpilot review in the hope of some human contact Edits Item finally arrived 4 days late I ll change the score to 3 stars to reflect it actually turning up Only 3 stars because the customer service is pretty terrible with the phone lines being shut and the chat not working

You have asked me to review my experience before my parcel has even arrived therefore I can t comment as of yet Other products ordered in the same day with other companies have arrived however so I would say your delivery is slow

Took While Unfortunately don t like the boots at all first hike Found out Ordering Was fine Just wish I have more time wearing indoors I m sure there good Just not for me

Ordered a jacket on the 4th of Jan Since then I haven t heard anything from Snowleader Update My order has now been dispatched on the 15th which is positive news

Ordered on 4 1 25 Anticipated delivery date 13 1 25 Seems like a long time but I accepted timescale However told dispatched on the 10 1 25 When looking at tracking information it says parcel still not received by Evri on 12 1 25 Evri 48hr service Not looking good for 13 1 25 is it No idea what condition product will arrive in hopefully no issues But if you are looking for an item close to your ski holiday you might want to be ordering from elsewhere

I placering an order 1 14 and they immediately issued an invoice The order however was not shipped when the invoice was issued I tried to contact them several times through their online form and phone and chat - no answer After 10 days the order finally arrived

Their prices are very competitive and tempting They are extremely poor at communication to the point I m wondering whether anyone is actually monitoring email messages The bot massage services is useless and patronising Ordered in stock goods nearly 2 weeks ago now dispatched but I feel only because I messaged via Facebook I was tempted to order other items for a ski trip but I have no confidence as to when an additional order would be delivered 2 week delivery of in stock items is just too long

Competitive price and easy to use website Marked down due to slow delivery-over 9 days to date of dispatch and total of 14 from order to receipt Unfortunately had to return jacket as too small but very good quality product

Nothing delivered sent several requests to Snowleader on their Contact Form--NO Response Message back from Snowleader via Trustpilot--Package lost with courier and immediate refund offered In fairness to Snowleader the problem probably lies with the courier and the inept Customs Regulations we have to endure in trying to send a humble rucksack from France to the UK

Shipping was on time I have returned the item for bigger size as no exchange offered Evri have lost the return package and I cannot get hold of anyone via all contact options to resolve Can someone please respond to emails as there are responses from Snowleader on trust pilot from 1 day ago