Sohohouse Reviews

Customer service seems to be well below

Customer service unacceptable for a members club Difficult to tell whether staff have any customer service training at all

Soho House More like Sh tshow House

Having arrived with my colleague a few minutes early we went up in the lift and entered the reception area of 180 House the lady working on the door found our host s reservation and said we could go to the dining room and wait at our table for him We found the dining area and explained that we were meeting a member for lunch We were escorted to what I believe are supposed to be dining chairs However upon sitting on it I found my knees were equal distance off the floor as my nipples I m only a beginner at Yoga so I can t say I was overjoyed at the prospect of spending the next hour squatting with my ass barely 5 inches off the floor to eat lunch While trying to discreetly rearrange my man sac and skinny jeans so that my circulation would not be cut off from the impromptu dinner yoga class I suddenly found myself in a stern waitress came storming up bellowing I need to see your membership card Again I informed them we were meeting a member who would be with us shortly and off she marched Our host arrived his first time in this particular venue so he was equally surprised as he took to his seat and descended to the floor faster than the golden elevators in the lobby Our waitress returned with slightly less wind in her bellows which could only have come from a talking down about her attitude or her blowing into the kitchen stove to stoke the fire She approached the newest person at the table who she knew would be a member and asked for their membership card in a slightly more acceptable tone We placed our orders I ordered pie and mash and discussed whether the designer of the room made that fatal mistake we ve all made and accidentally ordered child-sized furniture on Amazon as it looked like a bargain or if they got inches and cm mixed up As our lunch arrived I realised I didn t know the proper elbow-at-the-table etiquette Not because of my council home upbringing my nan always said working class doesn t mean no class and I was taught not to rest my elbows on the table My elbow etiquette issue was whether they should be inside or outside my knees as I ate at this preschool high dining table I ve eaten many pies over the years as my slightly out-of-proportion but squashed-in a yoga squat gut will testify to from the traditional pie and liquor of London the pukka pies from the chippies across the country and the exquisite handmade pies from the Rosewood Hotel This pie however was in a class of its own A meat pie that was nothing more than a pastry pot filled with gravy and gristle As I eat the first mouthful I feel the tough chewy lumps between my teeth and look at my fork to check I did eat the meat and wasn t the victim of a skilled prankster who pinged an elastic band into my mouth from 50ft away As I realise I m not going to be able to chew through this giant lump of gristle and not wanting to make a scene in front of our host I get my sparking water and try to wash it down As I drink the water my mistake becomes evident as the bubbles from the water make the gristle bob up and down in my mouth like an unflushable stool I tried to stay calm as the gristle repeatedly hit the back of my throat and I gulped it down safe in the knowledge that was going forward whenever I say I ve swallowed worse it will no longer be a euphemism but a statement of fact A slight euphoria struck as I got over the event smiled politely and continued the conversation blissfully unaware this pie would have me begging god to send me to hell and be force-fed pies made by Sweeny Todd Out of sheer politeness and not wanting to make our host uncomfortable as they were pitching for work I force-fed this crud-filled crust into my squashed stomach with every bite making me close to tears and unable to concentrate on the conversation I note that throughout this meal no one approached the table to ask how the food was or if they did I was too busy choking down the meat to notice After the meal my colleague said I looked sick through lunch and I explained why Apparently throughout my ordeal I was unaware I was not alone Both my colleague and host also struggled to eat their food My colleague said their risotto tasted like someone dropped a salt pot in the pan while our host barely touched his mac cheese Three straightforward meals all inedible Maybe that s why the staff have such an attitude Perhaps they know the food is so bad and they will have to deal with complaints so avoid asking

Absolute joke

Absolute joke of a pretentious self-absorbed ego-inflated establishment When you start believing your own hype - especially when it s completely unjustified the facade will slowly but surely diminish As for the so-called Head of Subscriptions Brian - how he was ever put in the exalted position to speak to fee-paying members is one of the universe s greatest mysteries

Been members for years

Been members for years My local one is White City house Food is terrible and it is infested with mice When one run through my legs and called the waiter I was surprised to hear him say it happens all the time it doesn t feel safe for women alone

had drinks and supper for my husbands

had drinks and supper for my husbands 60th birthday at soho house Brighton they refused to take a birthday cake I ordered as it contained nuts although they then have nuts on the premises appalling rude unhelpful The menu was dull but not as dull and final food brought one of us had the crab toast which seemed to minus the crab and flavour I had the burger which quite frankly McDonalds does better 420 later we went to leave and asked for a cab as it was inclement only to be told there was a cab rank outside HARVESTER it was shame we didn t go to harvester in the first place the food would have been better the staff more accommodating and the crowd more inspiring AVOID AT ALL COSTS

disapointing

for a place for creative people to gather soho house is very boring it does not inspire creativity its just crowded and expensive but i love the farm house its one of a kind

Worst service of my life

Worst service of my life Every single time at soho house I literally have to fight for the attention of the waiter I once was coughing and needed a glass a water and it took 45 mins to get a water I currently sat down at electric house and waited for a waiter for 10 mins until I asked for a waiter I am now waiting 25 mins to water and a tea best part is that is half empty

It s shithouse more likely

It s shithouse more likely They rob you in broad daylight You ll be stupid to join cause all they give you is nothing Day light robbery No communication and no refund

Order delayed by 2 weeks and still no need

I just would like to find out where is my order please It has been almost 6 weeks and I am still waiting for my order Delivery time was stated as 3-4 weeks when I placed the order I have been exchanging emails with your customer service and been told that product is in your warehouse waiting to be picked up by your delivery partners last two weeks This is very expensive item and I would expect to have my order delivered on time after paying delivery fee as well The money is already gone out of my account I need this to be solved asap Thank you