Soltaro Reviews

Having exactly the same problems as

Having exactly the same problems as previous reviewers Installed 9 months ago Inverter issues 6 months ago requiring software updates and now total failure Inverter has after two weeks been made to work again but battery completely dead Service response very slow and now left with nothing happening and my dead battery Totally unreliable system Will be in touch with installer for a refund

3 Months NO support

In Nov 2022 I reported a problem with batteries at 0 but the inverter reporting 100 It s nearly 3 months later and Soltaro have made no real attempt to identify the problem let alone solve it No visit and what contact there has been does not inspire confidence The Ticket was inexplicably closed without any action having taken place I got it reopened but still nothing has happened Soltaro seemed to have lost their way Based on this poor level of support I would recommend potential customers to think carefully about the level of after sales service that you can expect

Battery failed in approx 18 months

After less then two years the 5kva battery failed and getting a replacement is proving very difficult 23 days now I opened a ticket on the Soltaro system and it bounced about between departments and Aus UK offices but no fix yet Very poor support service given the money I paid for the Soltaro Battery and Inverter

I had an inverter installed as part of

I had an inverter installed as part of an overall solar system via an Irish supplier It stoped and started a few times but stopped charging completely after19 months Almost 11 months later this is not resolved and seems to be caught between Irish supplier and Soltaro The cost of the unit was 5 000 euros I will be following up with legal action to get resolution and removal of this unit

Constant failures and ringarounds to

Constant failures and ringarounds to get proper support Waiting for my 3rd replacement of battery inverter in 2 years

Never buy their equipment

Worst company ever Their equipment cannot be monitored locally or controlled at all Literally the only setting you can change is charging schedule and you need a cloud connection for that You need to press a physical button twice in order to activate a local web UI which deactivates in several minutes The data in their cloud updates once per 5 minutes in the best case Their support never helps When my battery failed they just limited charging current and told me it s okay They ghosted me on multiple RMA requests Buy Victron inverters and Pylontech or BYD batteries It s 3-4 times cheaper and can do much more than crappy Soltaro

Purchased 4 soltaro all in one ess

REVIEWS ON SOLTARO SOLAR AUSTRALIA ON SOLTARO ALL IN ONE ESS SOLAR INVERTERS BATTRIE BACK UP SYSTMES ON AND OFF GRID CAPABILITY We Purchased 4 soltaro all in one ess inverters and battries set ups on our farm paying over 55 to 60 thousand dollars in total from day one it took 8 months for these systemes to start working all thought every few months they would cycle into fault mode ongoing these units have been un installed re installed replaced with mismatch battries that dont match other battries I had inverters blow up multible times and battrie storage plug Connectors browning out causing terrible smells I was told when purchased products these units had a 15 year warrentee and read it on there website brochures I have photos of warrentee bak when purchased for inverters and battries warrentee and 25 years for solar the original i staller who recomended to use these soltaro products has been bak and forth from my home more times then i can count fingers i now ring soltaro my self all the time to get rude un helpful custermer service and if I select I m a custermer in the service redirection prompt I do not get answered unless I select I m a solar installer and when I get answered and say my name and address they rudely hang up on me as I have video recorded this process ova and over i hav had my solar installer try and mediation a solution with no great out comes I m at the brink i want my money bak for selling me a product not as described or my products changed out for a reliable product that was described to me prior to purchase all out I m dis satisfied with these dodgee products this investment was ment to save us money with no power bills as we sized the unit twice as big of our actrul needs we wanted to buy sma or forunous products witch I know are trouble free products and was talked i to buying these lemons from mis described and represented sales reps who I really think lied to me about how good these things were they hav never been up to our expectations or satisfactory in my mind there been down with faults more then there been up and running with I m extremely un happy about next stop is accurrent affairs to expose to national Australia and the world about my exsperiance and I m seeking others to co tact me to be involved in a class action towards Soltaro thanks my co tact details are 0448 585 058 Kind reguards Craig date of exsperiance has spanned over 5 years

Great support

Parth helped me resolve my battery issue quite quickly Great support all around Thank you

After doing a ton of research I went

After doing a ton of research I went with Soltaro Good price point and more features than a lot of others I d looked at Nice job