Soundsonline Reviews

Scammers

I accidentally signed up for an annual subscription when I meant to do monthly Now they are charging me every month and refused to cancel my subscription Avoid these scammers The samples are also very subpar

These people are vultures

These people are vultures The devices are entirely outdated and never updated The sounds are mediocre at best with only a few of them actually worth the hours upon hours it takes to download They will not let you cancel your membership no matter what you do or what circumstances are going on in your life They are all about money and nothing else Adobe lets you cancel membership and says they hope you become a return customer Well for Adobe I am but for EastWest I will NEVER be a customer again They are shameful and I recommend you not to waste your time and money on them

Very bad experience

Very bad experience I took a subscription at home to test their products but the user interface of VST is horrible Can not work properly with their interfaces They refuse to stop my subscription They do not even refund me I am very angry with this company I have a lot of customer in my company who are also disappointed with their products I do not recommend this company

Terrible company- pleads trust me and don t buy

Terrible company Sounds are very very dated not even worth the cheap fee Please do not make the same mistake and buy this subscription Once the monthly subscription starts you can not get out of it even after the first month I contacted them and told them I lost my job due to covid and can t afford this They replied to summarise tough luck and that they will not cancel my subscription Considering the tough year the world has had I find it absolutely disgusting of a company to not honor a cancel subscription DO NOT BUY THIS

They wouldn t let me cancel and are now stealing my money

I signed up for what I thought was a month of composer cloud to try it out Not a free trial I don t believe that exists I was willing to pay to try it I accidentally chose the annual subscription paid monthly by mistake and confirmed it I immediately realized this and emailed them They refuse to switch my account and are forcing me to pay for a year subscription It was my mistake but I never work with companies that care absolutely nothing about their potential future customers There are lots of people doing this and East West is definitely NOT the best I would recommend never using any of their products because they don t care if you do or don t They lost my business for life to take my money for a year

The most complicated set up process

The most complicated set up process imaginable The software keeps asking for iLok keys etc The downloads are VERY VERY slow would take several days to download the entire library even on a fast connectionSadly i signed up for a year

I should have read reviews before

I should have read reviews before purchase very deceptive with subscription They take your money even though you pay for 1 month it keeps on charging you and you don t get your money back BEWARE it s a great product horrible customer service and very deceptive when purchasing

Rubbish

From the abysmal download speeds of libraries to outdated user interfaces and last but not least sounds loops that seems from the early 2000s EastWest s product is a complete letdown The price tag for it is beyond ridiculous I take Splice over EW any day