Spocket Reviews

This company will lead by unity and to provide accessibility to new comers and to respecting seniors along with cool shades I mean to be supportive economically with respectful learnings

as a beginer there are a lot of tings to study and confused by the way

I m honestly confused about these positive reviews Although I have to admit I was only on spocket for a few days Pros they have a great trial for fourteen days which gives you time to ultimately make your plan payment before you actually have to pay it They have a great inventory from the USA unlike other drop shipping companies I have tried If you want US based items this is for you They have white label and private label options for select products Super easy interface took me seconds to learn and only a half hour to stock my store Cons While stocking my store I suddenly started getting an error code It wouldn t let me push items to my store after I edited the title and description I messaged CS and they had me on wait for fifteen minutes before asking me my issue They told me they would look it up and an hour later I finally messaged them again this is an instant message chat btw and asked what s up The rep said they were super busy and gave me a simple clear cache command I tried it and it didn t work so I told them it didn t Another HOUR later and I had to message them again They told me they escalated the ticket and I d hear back That was two days ago and I haven t heard anything I can t even fix my issue so I can t use Spocket as intended If CS is always going to be like this it isn t worth it Plus their plan is priced very high I guess it s worth it for such a good variety of US based products if you re willing to risk the CS but I have found with dropshipping companies a lot of issues come up and its good to have reliable CS

R a was friendly but considering we were in an e-mail conversation and not a chat conversation I feel my support ticket was closed far too quickly to consider it good service I haven t looked to see if you have a live chat support but generally emails aren t closed out that quickly I also didn t appreciate the passive-aggressive comment they made It was subtle but they said like all other services a plan is to be selected in order to avail the platform s services They assumed I hadn t already chosen a plan and also not all other services require payment straight away I had already started a trial with spocket and paid the 1 for dropgenius I chose the free Shopify plan to get started because I opened a different Shopify account yesterday which was paid for and I didn t want to pay for a second one yet because i thought I had linked dropgenius to the original Shopify account I created yesterday I simply asked if I had to choose a paid plan for my second account for AI to get into it and I felt undermined by the comment and confused as to why dropgenius wouldn t link to the account I made yesterday and forced me to use a different email address and start a new account The instructions were not at all clear when I signed up and the 24 hour delay in service made me feel like I was being scammed

Erwin and the customer support team is amazing Very quick to respond and helpful However there are too many holes in to the system I recommend trying out the free trial before committing as I made a mistake for paying for the full year and I cannot get the money back which is understandable

Used the software for over 2 years and was a complete disappointment to say the least The products don t have correct data 90 of the time and they miss the overall product details or titles Plenty of chinese sellers and sellers who over price stuff on this platform Spocket also has some issues when it comes with WP and WooCommerce at times Not worth the money and forget about customer support because you will get copy paste responses mostly Lastly the products don t provide the following - Sizing details guidelines- MTN or UPC You will have issues in Google Merchat Center I would prefer to stay away from them at all cost

You cannot test the app without selecting a pricing plan and giving your bank details Also I asked for deletion of my account last week and wanted to check if it really got deleted by trying to log in again But when you do that the app registrate you again without asking Then again you need to select a pricing plan so you cannot delete your account manually So I had to reach out again to ask for account deletion via chat or mail Just unnecessary 2 Stars because their customer support is super kind and very helpful

Expecting an email or a notice before they take your money In that case - you might as well wish for rain in the desert Spocket seems to rely on transparency that is as clear as mud leaving customers to find out the mystery of charges that appear out of thin air They prefer the element of surprise leaving you to play detective on your unexplained charges as I spent multiple hours finding out who even charged me Attempting to contact them is like shouting into a void My own story of seeking answers was met with a week of silence despite repeatedly reaching out multiple time The cherry on top - communications were directed at Abigail a manager who chose to remain as elusive as the company s billing notifications I was ignored for more than a week And after more than a week being totally ignored receiving no reply and losing over 90EUR that is a lot for me as a student - I had to terminate my account with them It is a shame as buried beneath the sediment of Spocket s non-communication and billing practices that are very tricky and hidden - lies a tool with untapped promise