Stanhopeinsurance Reviews

Stanhope Insurance - Bespoke Insurance Brokers

stanhopeinsurance.co.uk
2.43
14 reviews
Poor Rating
Based on 14 user experiences

Rated 2.43 out of 5 by 14 Happy Customers

35.7%
0%
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64.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 14 reviews

Customer sentiment towards Stanhopeinsurance is sharply divided. While a minority of reviews praise efficient and knowledgeable service, the majority report negative experiences. Common complaints include unprofessional conduct, poor communication, and being labeled a scam. Many customers report issues with refunds and claim processing. The overall experience appears highly inconsistent depending on the specific interaction.

What customers love
  • Efficient claim handling
  • Expert knowledge
  • Quick processing
Common concerns
  • Scam tactics
  • No refund issued
  • High premium cost
  • Unprofessional behavior

Last updated 2 months ago

R

Unprofessional company

Contacted this company to discuss the possibility of home insurance because they claimed to be flexible Foolishly I was honest with them that we had a minor leak in the porch 1 drop every 30 seconds in heavy rain they said that because this meant our property was in a state of bad repair they could not insure us I even said that I was quite happy that they list this as an exclusion but that made no difference whatsoever I do not call that flexible and my advice to anyone thinking about using them would be don t
J

Don t Bother

Poor communication unhelpful staff inflexible attitude Very hard to renew with these people Sudden jump in premium bizarrely old fashioned approach to pay for policy renewal In short an outdated poorly managed company
O

Scammers collecting details

Promise of money you ll never receive and they will charge you 30 just to use their service
S

SCAM

When I signed up it definitely stated loans and a tax rebate I paid the 12p and the 30 quid fee was immediately taken There is no way my claim was processed in the 10 seconds it took to take my 12p I have screenshot shoots about a loan It went through on a loan comparison site Fake and a scam 19th July 2024 ResponseI will not be removing my review as you have tried twice to take 30 from my account last attempt was this morning I have screenshot to prove that this was for a loan etc you just hide you real agenda somewhere where it is not accessible when going through the form You need to contact the 3rd party that puts you forward if you are claiming that you are not a loan company
A

Scam company still waiting for my

Scam company still waiting for my refund they said they were going to do it last week and didn t They said week later they will refund it but they don t know when because there systems were down so they have to manually do it still waiting Please do not use this company they are scammers
A

On the 26th of July Stanhope row took

On the 26th of July Stanhope row took 30 from my account on the 14th of August they promised that I should receive a refund in 3 working days today is the 2nd of September I am still yet to receive my refund Whoever you are do not use their services as they will ignore you like nothing happened I am highly disappointed how I ve been treated it s totally unfair I hope the company gets closed down
L

Been trying to get through for ages and

Been trying to get through for ages and have not been able to get through
J

No help

I didn t realise what the service was misunderstanding or mis-advertising Asked to close my account and delete details due to GDPR Received this message Please contact HMRC and ask them to remove us as your agents Kind regards
F

We bought the all risk construction

We bought the all risk construction insurance for our house renovation There is a major problem in our new kitchen after our builder completed the work Stanhope did send an inspector to come He has written a report about it However since we submitted all the information they need 3rd November it has been almost a month We still haven t heard anything from them
F

Helpful and efficient

Helpful and efficient offering good advice and prompt service Can t comment on claims procedure as not yet used but as a broker I can heartily recommend Particular thanks to Vicky Pine for her expertise and friendly efficency

About Stanhopeinsurance

Stanhope Insurance provide bespoke insurance for everything from high value and non-standard homes to jewellery and collections

United States

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