Stanley1913 Reviews

The customer service is appalling

The customer service is appalling I will never purchase anything from this company again It took a month to get a refund which is ridiculous but the worst part was calling and being continually lied to about it being processed The customer service agents need more training It s just awful Unless you want a huge headache don t do business with this company

If I knew you would send me a

If I knew you would send me a confirmation email with a black man and white women I would have not ordered Cut the trash advertising- your company should learn how to represent true statistics-now you wont respond for a refund

Worst ever customer service

Do not buy a bottle from this Stanley EU directly because if you want to send it back for whatever reason they take 2 months to get back to you and then it will be outside of their return window which makes it virtually impossible to return I have replied to X10 emails and I keep getting the same answer I am probably speaking to a robot The worst customer service I have had in a very long time Funnily enough their US counterpart was very receptive but unfortunately they could not help me as it s EU

Trash

Trash Added LSFxStanley to my cart at 1100 in line for checkout page auto-updating every minute until 1108 it said less than 1 minute to checkout It s now 1155 screen still stuck on less than 1 minute to checkout HORRIBLE SERVER You know the demand have pisspoor service Disappointing Will never shop your piece of crap site again

ONLY LASTED 10MONTHS GUARANTEE NOT HONOURED

My brother bought me the Stanley Quencher H2 O Flowstate 1 2 ltr for Christmas 2023 at a coast of 49 99 plus postage It lasted 10 months The handle came away from the cup Contacted Stanley with photographs the reply was the handle is not covered under the lifetime guarantee after complaining they said to send evidence of purchase which I did but no reply from them since except email saying Ticket Resolved it certainly hasn t been resolved After reading reviews on this product I find it s a common problem For the price I would of expected it to last a lifetime

If I could give them negative stars I

If I could give them negative stars I would Placed an order and ask to cancel the order within a couple of hours and they said it could not be cancelled because it was already fulfilled by the warehouse and the shipping label and been created If the product hasn t left the company then it should be able to be cancelled After reading other reviews I know that if I return it once the cup arrives I wouldn t get my money back anyway This was my first time buying from them and it is most definitely my last Buyer beware DO NOT DO BUSINESS with this company SCAM

Zero stars if I could

Zero stars if I could Not for the quality of the product but for the horrible customer service No representative can answer any of your questions and they will continue to talk in circles I haven t received my orders in weeks despite several calls

Scam

Cheap products not Stanley Dosent respond to questions just keeps sending tracking Says products were delivered nothing was ever delivered Ordered well over a month ago and got norhing