Startech Reviews

Name: Startech
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 2.78

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2.78

36 reviews

Average Rating

Based on authentic user experiences

Rated 2.78 out of 5 by 36 Happy Customers

Welwynmick

6775 reviews

N/A

7 months ago

TRASH SERVICE

Try not acting like your reading from a script and talk like actual people not happy never gonna deal with y all again

Alicia Zen

Fatema Tuj Johora

6775 reviews

N/A

7 months ago

POOR CUSTOMER SERVICE AND COMPLETELY LACKING INTEGRITY IN ITS DEALINGS WITH CUSTOMERS

Poor customer service and completely lacking integrity Rang them early today for additional pre purchase product information and to discuss potential concerns concerning my personal intended use of the particular product concerned The customer service person who said his name was Stuart Stewart sp was obviously just going through the motions and was officious lacking proper concern and empathy and almost entirely unhelpful leaving me in the situation as he advocated of trying the product and returning it to the seller if it did not satisfactorily meet my requirements instead of giving me the information I needed in doing so referring to my intended seller Amazon having a very good returns policy Obviously I was ringing them to try to prevent unnecessary problems for myself with this purchase and an unnecessary return to the seller I had great difficulty trying to get what apeared to be the reliable information I needed from this person and to try to counteract this I had felt obliged to quote other people s apparent reasons for the same concerns as myself from their reviews of the same Startech product I was looking to buy relating to the adequacy or otherwise of the manufacturer s included power supply which seems inadequate on a rating basis although advertised as tested by the manufacturer in excess of my intended usage this usage in itself would appear to draw arguably too much power for reliable operation but this customer service person unfortunately did not seem to adequately know what he was talking about in not properly understanding or relating to my definitely very real concerns Being reminded of a previous bad customer service situation from Startech concerning a previous different Startech product and being similarly treated but having ended up in an even worse seriously negative situation entirely of Startech s causation because of wrong product description followed by inadequate after sales support having actually purchased that particular product I politely expressed my concerns over the way Startech treats it s customers and potential customers as in this case today Things then turned nasty on his part so I then said his allegation then made of my having been talking against him was untrue as could be confirmed from listening to the call and i wanted to complain about him and asked him for his name given above as he had then told me they are not allowed to give surnames when I asked him for that He then told me my complaint would be passed to either a or his manager I am not certain now afterwards whether he had actually said to a or his manager at the time but this is obviously not material before he then said he was ending the call as it was going nowhere The circumstances of this complaint and the complaint itself being anything like properly dealt with cannot at all be trusted and relied upon as no identity or contact details whatsoever had been taken from me prior to him ending the call nor were or are otherwise available to Startech in order to process such complaint making it absalutely and completely impossible for such complaint to be dealt with at all with such complete anonymity on my side concerning my conversation with him so going by this experience unfortunately a firm with absalutely zero integrity in it s dealings with customers or potential customers Brent Collins