Status Reviews

Status: Elevated audio for everyday listening

status.co

3.86

112 reviews

Great Rating

Based on 112 user experiences

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AI Review Summary Based on 112 reviews

Customers consistently praise the sound quality and noise cancellation of Status Audio earbuds, highlighting superior performance compared to other major brands. The company's customer service receives widespread acclaim for being responsive, helpful, and resolving issues efficiently. Some users report durability concerns and isolated incidents of defective units or shipping problems, but these appear to be exceptions. Overall, the product delivers high fidelity audio and comfort, with strong brand trust.

What customers love

Effective noise cancellation
Comfortable fit

Common concerns

Defective units reported

Last updated 1 month ago

Steven D

2 years ago

Features and app issues

I give the Status Audio Between 3ANC a 3 1 2 star rating Just purchased these 2 days ago and Right out of box the triple tap battery level feature dosen t work Status Audio dosen t have a phone number and they only answered my first email regarding the issue one time Customer service is horrible The earbuds sound great and the battery life is good The Status app is NOT good either However if you want to request warranty assistance or simply inquire about issues with the earbuds good luck

Rick

2 years ago

Great product so far but customer service needs polish

I waited a full week after ordering to find out that you didn t have the Between 3ANC product on the shelf Then and only then was I given an option to take the Bone color instead I should have been made aware this immediately Better yet indicate whether a product is in stock or not A lot of email back and forth resulted So far the product is great Customer service not so much Lastly don t make me sign up for TrustPilot just to submit a review

K A CHARLES

2 years ago

Intermittent Audio Cut Out Not Bluetooth Related

I was experiencing some sound quality issues with a set of Between Pros that I ordered The issue was a very intermittent cut out in the audio being listened to The policy for an exchange to be issued was to record a short video of the problem With the drop out in sound being so quick a video recording would not show this problem It took several months to finally convince Status Audio that they may have good products but their customer service policy was letting them down They eventually accepted that my customer service experience had not been good and they have sent out a replacement pair of Between Pros which is all that I wanted because the sound quality of the earbuds is very good

Rhiannon Grant

2 years ago

Had an issue status audio fixed it wonderful service

I had an issue with my status headphones 6 months after purchase The customer service team did everything they could to help fix my issue and they resolved my issue to the satisfaction of both parties I was very impressed

Dominykas Rimsa

2 years ago

Ordered their new Between Pro earbuds

Ordered their new Between Pro earbuds vis indiegogo campaign had to wait about a month for a batch with my order to start shipping I guess its ok for a crowdfunding campaign Eventually it arrived and is an all around great product As for the service - I had a question about my tracking number got a helpful reply within a day

Ed Herider

2 years ago

Although I did have some initial

Although I did have some initial difficulties with my ANC phones they were replaced and I am enjoying them I purchased the Between Pro earbuds which no fault of the product did not fit my ears They kindly refunded my purchase Problems can occur with any product If it does it s great to have a responsive customer service

Angela

2 years ago

Excellent Sound

I love my Between Pro earbuds I ve never had anyone complain that they can t hear me when I m talking on the phone And the sound is amazing Customer service is a little slower than some other places but totally worth it I accidentally dropped my ear buds and my husband ran over them with our car We contacted Status Audio and they provided a discount code for me to get a new pair

harry

2 years ago

rocky road to excellent experience

After initial troubles with my first pair of between pros connectivity and a not great customer service interaction all was resolved in the end I got a new pair which works fine and that I now use constantly I have another pair of BT headphones of another brand but those I hardly use anymore because of the comfort and sound of this set

Andrew

2 years ago

Helpful - 4 stars

I appreciated the patience and follow-ups provided by the representative The initial back-and-forth where I was asked to perform troubleshooting that I could not do and voiced this inability was frustrating I understand that the desire is to test these things but it felt like what I had shared was ignored All the same I grateful for the support and replacement of the product it would be helpful to know what went wrong with the returned unit so that if it is related to use I can better protect the earbuds

Steef

2 years ago

The order I placed did not arrive solved quickly

The order I placed did not arrive complete This turned out to be a packing error at the warehouse Mistakes happen The response from the helpdesk was super fast with a clear explanation After I had provided proof that the order was not fully delivered due to photos of the package the missing package was sent immediately This all happened within one day

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Status Reviews

Rated 3.86 out of 5 by 112 Happy Customers

Features and app issues

Great product so far but customer service needs polish

Intermittent Audio Cut Out Not Bluetooth Related

Had an issue status audio fixed it wonderful service

Ordered their new Between Pro earbuds

Although I did have some initial

Excellent Sound

rocky road to excellent experience

Helpful - 4 stars

The order I placed did not arrive solved quickly

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