Sterlingpvcu Reviews

Home - Sterling Windows Doors Conservatories

3.09
23 reviews
Average Rating
Based on 23 user experiences

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AI Review Summary Based on 23 reviews

Customer experiences with Sterlingpvcu are sharply divided, with many reporting severe and recurring product failures, particularly with composite doors that suffer from sealing issues, warping, mildew, and lock failures. Service quality is heavily criticised for unresponsive and rude customer service, difficulty in contacting the company, and denial of responsibility for faulty installations and damage. Delivery and installation issues are common, including incorrect orders, poor workmanship, and damage to existing property like alarm systems. The returns and guarantee process is described as obstructive, with requests for excessive paperwork and refusal to honour warranties for even slightly out-of-period claims. Positive reviews highlight good value for money, competitive pricing, and efficient, tidy installations by polite fitters. Some customers report excellent overall service from sales to installation, with specific praise for staff like Tim and Brook. However, the negative experiences frequently mention conservatory installations with leaking roofs and poor drainage, creating significant property issues. Overall satisfaction is polarised, with a significant portion of customers feeling severely let down by product durability and post-sale support, while others are highly satisfied with the service and product quality they received.

What customers love
  • Competitive pricing and good value for
  • Efficient and tidy installation by fitting
  • High-quality product finish and appearance when
Common concerns
  • Severe and recurring product failures (e.g.,
  • Difficulty contacting the company (phones not
  • Faulty installation and damage to existing
  • Obstructive guarantee/warranty handling and refusal to

Last updated 4 months ago

B

This company is the worst I ve ever

This company is the worst I ve ever come across front door ordered they fitted the wrong one a disgraceful figure of a man T tried to say I d ordered the wrong door I had to send video evidence that I d ordered a different door he spoke to me terrible I d rang the office to be told a date when replacement door was being fitted never turned up to be told by T again it wasn t booked in wouldn t of been so again I d got it wrong apparently yet I recall a lot of information to prove again I was telling the truth by this time I d explained my disability I called him out I wasn t the liar he was and I d proved it well he began to shout at me down the phone quite an aggressive man when you call him out he put the phone down on me I ve told them not to send him to my home again I wouldn t be sending him to older ladies homes put it that way and he s management today finally my new door the right door to be refitted put my ring doorbell back and put a safety chain on for my autistic sons safety as agreed with prior to fitting day NO they don t drill holes for doorbells or put safety chains on but they take payment to fit them I m now left with a door no spy hole safety chain or ring doorbell and again t knows it s for disability reasons they were so important I carnt always get to the door so use the intercom or see who it is or maybe record me ordering things incase they lie and make me feel stupid to keep my son safe from running out onto a busy road but today now they fit neither even when paying so you get a door and letterbox only I m now left feeling like t has told the fitter to not fit anything to help my disability but to leave me and my son vulnerable says a lot about his character and the company who allows him to speak treat women this way is disgusting I m sure by his attitude I m not the first and won t be the last so BEWARE And LIVV housing shouldn t be using them I speak the TRUTH
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