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Customer experiences with Sterlingpvcu are sharply divided, with many reporting severe and recurring product failures, particularly with composite doors that suffer from sealing issues, warping, mildew, and lock failures. Service quality is heavily criticised for unresponsive and rude customer service, difficulty in contacting the company, and denial of responsibility for faulty installations and damage. Delivery and installation issues are common, including incorrect orders, poor workmanship, and damage to existing property like alarm systems. The returns and guarantee process is described as obstructive, with requests for excessive paperwork and refusal to honour warranties for even slightly out-of-period claims. Positive reviews highlight good value for money, competitive pricing, and efficient, tidy installations by polite fitters. Some customers report excellent overall service from sales to installation, with specific praise for staff like Tim and Brook. However, the negative experiences frequently mention conservatory installations with leaking roofs and poor drainage, creating significant property issues. Overall satisfaction is polarised, with a significant portion of customers feeling severely let down by product durability and post-sale support, while others are highly satisfied with the service and product quality they received.
Last updated 4 months ago