Stiebel-eltron Reviews

Great Company

Great Company with top class Technical support a pleasure to work with

Highest quality equipment and service

As always the team and equipment at Stiebel Eltron continues to delivery the highest qulaity equipment and service levels which are key for our installation company to depend on time after time

Stiebel Eltron air source heat pumps certainly work in older houses

We live in a large 8 500ft2 3-storey Victorian detached house The insulation is as good as we can get it but not brilliant and we have old cast iron school radiators The house has been heated by an oil boiler for many years I was constantly told that there was no way heat pumps would work in this house as the output value and water temperature requirements could not be met particularly with the old fashioned radiators I invited Elite Renewables to give advice and they were the first and only company to confirm that air source heat pumps would work On their recommendation we duly installed two Stiebel Eltron WPL25AS heat pumps and after a number of teething problems in year one they are now working perfectly The house is toasty and I am saving a great deal of money The Coefficient of Performance has increased constantly from quarter one to June 30 2022 and is now consistently above 3 3 3 in the warmer quarters and just below 3 in the colder quarters The cumulative COP is approaching 3 and rising This means that on my current electricity price I am effectively paying 7 42p kwh including VAT for my heating very competitive with oil and much cheaper than gas We are also now running a green house I am getting fed up with the so-called experts talking down heat pumps saying they don t work in older properties are noisy aren t efficient in cold weather or in properties with inadequate insulation and so on My experience disagrees with all of that - I am now evangelistic about heat pumps According to the International Energy Agency 60 of Norway s buildings are fitted with a heat pump followed closely by Sweden at 43 and Finland at 41 In Germany the figure is a little over 4 and in the UK just 1 If they can use heat pumps effectively in Scandinavia then they can certainly work in most types of property here - you just may need to improve your insulation somewhat The service from Stiebel Eltron has been excellent with Andy Probert attending to expertly solve teething problems I am about to connect to the Stiebel Gateway which will allow me to control the system from anywhere in the world so I can reduce the room temperatures whilst on holiday and increase them just before we return so that the house is toasty on arrival Thanks to Ben Jones of Stiebel for supporting that

Top firm

Top firm customer support team supplied me with replacement parts sent by express courier all complementary They replied to my enquiry quickly and efficiently I ve fitted dozens of their panel heaters and will continue to do so thanks very much to the after sales service exceptional service A

A useful visit to explain how to better

A useful visit to explain how to better use the control penal and calculate the performance of the pump Mark was very knowledgeable

Excellent support

The technical team have been extremely helpful providing good advice and taking plenty of time to ensure that everything works well

Excellent customer service and brilliant engineer

Ordered a Stiebel heater through another company and encountered problems An engineer was sent within one day of the end of the Christmas holiday period and all problems were resolved Both customer service and the engineer were brilliant in dealing both with the product and the customer Top notch engineer both in technical ability and in providing explanations and future advice

Excellent communications with the

Excellent communications with the technical advice team Really helpful staff quick response pertinent advice We have yet to purchase install the heaters in question but are hoping soon to be able to update the review with a good report of these too