Stormlondon Reviews

DIABOLICAL CUSTOMER SERVICE - DISAPPOINTING

I have been a loyal customer of Storm for years - I have over 16 Storm watches and love every single one of them My husband bought me a new watch for Christmas and I could immediately tell that it was far more cheaply made than all of my other watches The signature plastic silver lidded box is now replaced with a cardboard version and the watch weighed less than any of my other watches I wore the new watch Cosima Blue no more that 5 or 6 times and the strap broke I emailed Storm and have been absolutely disgusted with the way they have responded I must pay to return this watch insured to them whereby they will investigate whether or not there is a fault with the watch er hello the bloody thing has broken in less than 6 weeks of ownership Once the investigation is over they will contact me to notify me whether they are going to charge me for this privilege What an absolutely outstanding way to treat an incredibly loyal customer Storm London needs to reassess their diabolical approach to customer service in the meantime I shall be contacting citizens advice to find out where I stand legally before I pursue this further

Poor quality

I was extremely disappointed with my watch Within the warranty time twice different screws have fallen out and told by storm that they need to check it and possibly glue the screws in But each time i would have to pay for postage and insurance If this continues it may cost the value of another watch I ve had 20 watches that have lasted years so will stick with the cheaper ones Not worth the hassle for the money You expect these to be good quality not dropping to bits in the first year of purchase Never again really liked the look out it too Never mind just shows higher price does not necessarily mean good value

Bought a watch as I ve already got 3

Bought a watch as I ve already got 3 storm watches which I bought from a store at trentham gardens and for the first time used their site What a mistake had the watch it was difficult to set up as the instructions were rubbish worn it twice and it s stopped working and to be honest when it arrived it wasn t worth the money at all so contacted storm to return it as it was faulty and asked for a returns label and they said no they don t provide that I ve got to return it at my cost and after they have examined the watch they will refund it if the watch is faulty ITS STOPPED WORKINGI ve emailed than back saying that this is not satisfactory and they are now ignoring my emails absolutely rubbish customer service avoid using thees people as once you ve paid the money they are not interested

Bought sm2 smartwatch from third party

Bought sm2 smartwatch from third party would not pair to phone even though the phone said it had Tried to phone storm but was told by recorded message that they were not taking phone calls because of COVID thought we were mostly working normally now emailed for help no reply had to return watch will no buy storm again no matter how good ideal world say they are

50 metre water resistant my ass

Loved my storm watch until I took it in a swimming pool thinking it would be ok as it is water Resistant up to 50 metres but how I was wrong as soon as I went in a 2m swimming pool it instantly steamed up Their ok if you just want a pretty watch but I wouldn t take their word for anything when it comes to the specs

Appalling customer service

Appalling customer service December 2023 and still using COVID as an excuse not to take telephone calls Do not respond to e mails Expect me to post a 300 watch for repair under guarantee and to pay postage costs both ways Will not acknowledge receipt of the item They fill me with zero confidence that i ll ever get my watch back Have decided to pay for a local Horologist to carry out the repair

Bad watch and customer service

Bought for me as a present Wasn t working so had new batteries put in Informed Storm London and they basically didn t care that I had to pay to get it working They are more of a fashion item than a time piece Don t waste your money Bad watch and poor customer service

Had a Storm Rebel - strap broke Unable to repair at all

Had a Storm Rebel The strap broke as it is made of poor quality rubber Only just got round to contacting them but Storm don t keep spares as it is a discontinued model The strap is integral and cannot be replaced with a normal strap Absolutely dire customer service DO NOT BUY STORM as they don t keep spares if it is discontinued The watch is scrap

Received a watch that had already been opened and used

I ordered a new S-HERO SMART WATCH TITANIUM which has just arrived However on opening the package I ve found that the seal on the box has been tampered with the peel off dummy face sticker has also been removed from the watch and the internal box accessories are all loose Storm have charged me full price for a watch that s either been used and then returned or was shop-soiled I ve tried to call their customer service team to organise a return but they re not taking calls due to COVID What a grubby little company hopefully they ll go under soon