Suitusa Reviews

Deceitful

I purchased what was described as a blazer on the item description What I received was a suit The suit jacket looked little different than the one in the picture and the pants were really ugly A size was never even asked I emailed the company to see if I could return it because maybe they sent me the wrong item They said that what I ordered was the correct item When I tried to return it they said it was a final sale In my thrid email I wanted to a different size because the size I ordered was too short My husband normally wears that size but I guess their clothes are made different Point is they took my money and now I m stuck with an ugly suit This was false advertisement They were not willing to do anything to help me Horrible experience Will certainly NEVER shop this website

Can t get a refund due me

I have tried to get a refund of money promised to me but to avail I ordered a pair of trousers for my husband paid for them on my visa card received the pants that were sized 58 instead of 38 Advised the company of the mistake and the representative said their employee mailed the correct size I took a picture of the size inside the pants as well as a copy of the order form Finally they accepted responsibility and assured me I would receive a credit to my credit card for mailing costs I incurred when I mailed the pants back for an exchange After I received the correct size I asked about the credit to my credit card I was told that the credit was for merchandise only - I would NOT receive a credit to my card for the cost of correcting their mistake I am still trying to find someone at this place who will do the right thing

Ordered a linen suit for my husband and

Ordered a linen suit for my husband and they sent the wrong size when I finally got a return call the woman wanted to over talk me and told me I could have the pants let out because they give 2 inches on inseam not only would this cost me additional money but the pants only come in one length Do not buy from this company because they are rude and unprofessional it s near impossible to get in touch with them

SCAM ARTISTS

I placed an order for a sized large shirt on 5 8 22 It is now 6 14 2022 and have not received the shirt but my credit card has been charged I have been waiting for a FedEx tracking number as promised after placing the initial order and have not received it as of today On 5 16 2022 I sent an email inquiring about the FedEx tracking number and have received no response as of yet I spoke with Jennifer and Alan in customer service respectively on 5 18 22 5 24 22 5 26 22 6 2 22 and 6 13 22 Each time I was told that my order was re-shipped a few days ago because the warehouse can t find my order And during each conversation I was also told that I will get an email with the tracking number I have not received one email Craazy thing is they repeat my delivery address phone number and email back to me each time This is a total scam or at best the worst customer service ever

Poor Customer Service

I placed an order with Suitusa on August 28 2015 and paid an extra 25 00 for quick 2 day shipping After I did not receive the order in 10 days I requested a refund for upgraded shipping and Suitusa only refunded me 15 00 not 25 00 I paid 75 00 for the store merchandise and the order total came up to 125 00 the difference in shipping cost On September 22 2015 nearly 1 month later I requested a full refund of my order because I had not received it The customer service person said they have to follow a process and refused to refund my nearly 30 late order which I upgraded to 2 day shipping I can t imagine in today s online business competitiveness a company like this will survive for more than 3 years I instructed my bank to recover all payments made to Suitusa com

I ORDERED A KHAKI BRONZE CARMEL COLOR

I ORDERED A KHAKI BRONZE CARMEL COLOR MENS SUIT AND YOU SENT THIS UGLY TAN COLOR SUIT AND PEOPLE WONT ANSWER THE PHONE IF YOU ARE OUT THE COLOR I WANTED WHY DIDN T YOU CONTACT ME TO GET THE COLOR I WOULD WANT THIS IS BAD BUSINESS TO SEND PEOPLE A SUIT THAT HAS POOR SALES

This place is a scam

This place is a scam They took my money and never sent me my order I have tried to contact them by phone no answer sent then an email no response I could not even get a tracking number left messages no return calls I have filed a complaint with the Attorney General of the state of California Do not buy anything from this company if they even exist

Terrible Steer Clear

Terrible customer service Mensusa or Suitusa - they seem to be the same company There is lots of conflicting information on the site I ordered from these guys and my suit shipped out several days later than expected When it arrived it was the wrong size and they make it difficult if not impossible to return for a refund I will be disputing the transaction on my credit card It is crazy places like this exist anymore with all the great options online Stay away from this company