Sundancecatalog Reviews

Quality of items and service is becoming horrible

I have always liked their clothes and quality on Sundance However lately I wonder what is happening to the company I was promised a back order in February and it has yet to arrive I have ordered a topaz ring and honestly the quality of my cheapest fashion rings is better Very sad They keep changing the availability dates of clothing too Very sad for the price they re asking on some items

I have been ordering from this company

I have been ordering from this company for over 20 years and finally decided to stop I am tired of their poor customer service They are stingy when it comes to returns They sent me a 50 certificate for being a loyal customer I bought a shirt with it but ended up returning the shirt and there was no way to credit me the 50 certificate There are so many other companies with better return policies-- like Garnet Hill I will take my money elsewhere

I have been ordering from this company

I have been ordering from this company for years Something has gone astray with them lately They are sending promotion codes which do not work no error is returned but the discount does not apply either and that s been happening for few months now This is very unfortunate for a reputable company I have to call customer service every time to have the promotion code applied and they deny having an issue For the prices they charge they should have better technology giving them the benefit of the doubt that they don t monkey with the codes intentionally Additionally the item history has no date sorting which makes looking up a purchased item very difficult I m very disappointed

Worst service ever

Worst service ever Sending wrong items and wrong colors Website is totally messed up One day it shows the picture of a certain item with the item and name and the color and next day the same item and name shows a complete different picture and different color not even the same item Overpriced it takes forever to receive your money back and they even take money off the refund for the return Customer service not friendly when I said that I did not order the item I received saying that s what you ordered honey Never ordering again

The 1 is for their customer service

The 1 is for their customer service actually the lack of The catalog offers tons of products although they seem to be very overpriced They do however have an outlet with much lower prices Just be aware that contacting their customer service department is useless They never will reply to any emails And by that I refer to sending an email message via their own contact form on their website That is very unprofessional So if you happen to like an item and purchase only do so if you believe that you won t need any help from customer service as you won t receive any

I was a loyal customer until they

I was a loyal customer until they screwed up a very important gift order Once they admitted to a packaging error resulting in only one of the two gift items getting shipped they told me the only way to remedy on the timeline I needed the gift delivered by would be for me to pay for the item again and await reimbursement credit They want more money up front for a mistake that they made ridiculous I don t mind paying more for beautiful items and yes they are overpriced But when I pay for an overpriced luxury item the customer service should be stellar Sadly this company falls far short

Quality and customer service lacking

Quality is seriously lacking for the price Customer service lagging Feel sorry for the workers there I previously purchased some jewelry Settings fell out of 2 earrings making 2 pairs useless A watch and a necklace so far are ok but overpriced for the quality My most recent purchased was a jewelry bureau Very pretty in the catalogue Upon receit found it was much smaller than the dimensions stated in the catalogue making the drawers too small for some of the larger pieces to fit into The wood was thin not good quality Called customer service Was told to send it back for a refund including shipping since it was their error 6 weeks later I received a refund minus shipping of 13 95 It is now advertised at the correct dimensions in the catalogue I am so done with sundance Why lose a customer over 13 95

THE MOST GARBAGE CUSTOMER SERVICE

THE MOST GARBAGE CUSTOMER SERVICE They use the most archaic system I waited for an exchange for three months and never got it After several attempts of getting answers out of customer service I finally demanded a refund They didn t even alert me of the refund I LOVE their jewelry and am so sad that I cannot count on them anymore

Unacceptable refund times

Ordered from this catalogue for the 1st time recently the 3 items were almost 300 and was a long time for them to arrive but was acceptable in today s covid climate Tried on items but did not fit they were returned in original packaging immediately They charge you to return shipping fees and after they receive there is small print that specifies up to 30 days for your money to be returned This is unacceptable in online shopping today Will not order from them again