Susanpayneproperty Reviews

Isle of Wight Estate Agents Susan Payne Property

susanpayneproperty.co.uk
4.81
67 reviews
Excellent Rating
Based on 67 user experiences

Rated 4.81 out of 5 by 67 Happy Customers

88.1%
9%
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1.5%
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AI Review Summary Based on 67 reviews

Overall, customers report an overwhelmingly positive experience with Susan Payne Property, praising their professional yet personal service. The team is consistently described as friendly, helpful, and highly knowledgeable, providing excellent communication and regular updates throughout the buying or selling process. Many reviews highlight specific staff members, particularly Jan Tooley, for going above and beyond to support clients. The service is noted for being efficient, with properties often selling quickly and at the asking price. The company is commended for reducing the stress of moving and handling difficult situations with care and empathy. A few isolated negative experiences mention issues with communication regarding buyer details and appointment scheduling. However, the vast majority of customers express high satisfaction and a strong willingness to recommend the agency. The overall sentiment is one of exceptional customer care and a service that stands out from larger high-street chains.

What customers love
  • Professional and friendly team
  • Excellent communication and regular updates
  • Staff go above and beyond (e.g., Jan Tooley)
  • Efficient service with quick sales
  • Personalised and caring approach
Common concerns
  • Isolated case of not disclosing full buyer facts upfront
  • Occasional delays in scheduling viewings
  • One instance of a sale falling through after months
  • Process can sometimes take a long time
  • Limited data for critical cons; most reviews are highly positive

Last updated 1 month ago

C

Professional service with a human touch

We have been very pleased with the help and support we have received from Susan Payne Property from the initial viewing of the property all the way through the purchasing process we have been kept well informed as to how everything was progressing Jan Tooley in particular has been excellent she is proactive and has been great at keeping us calm when things were going a little awry All phone calls were answered and all emails responded to in a timely fashion which all helped to make us feel that our concerns were important even though we know the workload at Susan Payne has increased massively over the last few months and with it I would imagine so has the pressure the staff are under Special mention also for Sarah who showed us round the property initially she was well informed and friendly and was very helpful in responding to queries and keeping things moving along whilst Jan was on leave Thank you to you all
D

Excellent service provided by Susan

Professional service with a genuinely human touch Well informed friendly and helpful They tracked the sale through from viewing to completion helping it to run smoothly Excellent service from all of the team
A

Excellent

Excellent service provided by Susan Payne properties Jan Tooley went above and beyond to keep us informed throughout the process Would definitely recommend
C

Highly recommend

All the team at Susan Payne were so helpful kind and efficient It has been a pleasure viewing houses with them and then also buying from them Thank you for all for taking care of us and helping us to find a wonderful home
M

Excellent and efficient service

Choosing Susan Payne Property to sell our home was definitely the right one Excellent customer care communication and support throughout the whole process - which took a while Jan Tooley especially is an absolute diamond She did what I m sure is a difficult job at times with such dedication and friendliness that it really did feel as though we were her only clients She always made us feel we d get there in the end and I know it was her efforts alone above and beyond at times that kept our sale on track Superb support Highly highly recommend - thank so much Jan all the staff
S

A professional and supportive team

The team at Susan Payne was professional and supportive from beginning to end Special mention to Rachel who spent two hours with us finding out about our home and taking a superb collection of photos Her written description reflected the artistry of her images and communicated so powerfully to the reader that we had 15 viewings booked within the first two days of the advertisement appearing Caroline and Sarah continued the good work conveying a knowledgeable and expert impression of the house to clients Jan the Office Manager was always ready to deal quickly and efficiently with any queries that we had about the sale Our overriding impression was of a close knit team who worked very well together and believed in what they were doing Susan Payne and her brother set the tone when they came to value the house looking for the positives and immediately taking an interest in us as well as in the style of our home We cannot praise the team at Susan Payne highly enough
D

I would highly recommend Susan Payne

I would highly recommend Susan Payne and her excellent team to sell your home The whole experience was first class and would certainly use them again Andy Edwards
H

Highly recommended

I have just sold through Susan Payne I sold within days for the asking price They were efficient Polite and extremely helpful They kept me informed fully throughout The asking price was the higher end other estate agents had quoted Nothing was ever too much bother for them Fantastic estate agent would highly recommend
A

Personalised service offering what the

Personalised service offering what the High Street chains can t Sold my house in three days
D

This is the second time I have used

This is the second time I have used Susan and her team and it s the second time they have sold my property at full asking price I couldn t ask for more from them very impressed from the valuing process all the way through to completion Thanks very much

About Susanpayneproperty

Susan Payne Property is an Estate Agents based in the Isle of Wight and provides residential property for sale and buying and selling services

United States

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