Susanpayneproperty Reviews

Isle of Wight Estate Agents Susan Payne Property

4.81
67 reviews
Excellent Rating
Based on 67 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 67 reviews

Overall, customers report an overwhelmingly positive experience with Susan Payne Property, praising their professional yet personal service. The team is consistently described as friendly, helpful, and highly knowledgeable, providing excellent communication and regular updates throughout the buying or selling process. Many reviews highlight specific staff members, particularly Jan Tooley, for going above and beyond to support clients. The service is noted for being efficient, with properties often selling quickly and at the asking price. The company is commended for reducing the stress of moving and handling difficult situations with care and empathy. A few isolated negative experiences mention issues with communication regarding buyer details and appointment scheduling. However, the vast majority of customers express high satisfaction and a strong willingness to recommend the agency. The overall sentiment is one of exceptional customer care and a service that stands out from larger high-street chains.

What customers love
  • Professional and friendly team
  • Excellent communication and regular updates
  • Staff go above and beyond (e.g., Jan Tooley)
  • Efficient service with quick sales
  • Personalised and caring approach
Common concerns
  • Isolated case of not disclosing full buyer facts upfront
  • Occasional delays in scheduling viewings
  • One instance of a sale falling through after months
  • Process can sometimes take a long time
  • Limited data for critical cons; most reviews are highly positive

Last updated 1 month ago

S

No opportunity to make an offer

We re house-hunting on the island and spotted a property of interest to us online We knew the location well are cash buyers and ready to proceed immediately We called the agent to book a viewing but were told the earliest they could do was the following Wednesday So we accepted the appointment arranged another ferry crossing and travelled down the day before While en-route we got a phone call from the agent cancelling the viewing as the property was now under offer We were astonished We hadn t had the opportunity to view the property or make an offer We could easily have come down earlier and had the means to bid well over the asking price if necessary We fully accept that it s the vendor s call as to how many viewings to allow and when to accept an offer but we would have appreciated better service and communication from the agent