Susanpayneproperty Reviews

Isle of Wight Estate Agents Susan Payne Property

susanpayneproperty.co.uk
4.81
67 reviews
Excellent Rating
Based on 67 user experiences

Rated 4.81 out of 5 by 67 Happy Customers

88.1%
9%
0%
1.5%
1.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 67 reviews

Overall, customers report an overwhelmingly positive experience with Susan Payne Property, praising their professional yet personal service. The team is consistently described as friendly, helpful, and highly knowledgeable, providing excellent communication and regular updates throughout the buying or selling process. Many reviews highlight specific staff members, particularly Jan Tooley, for going above and beyond to support clients. The service is noted for being efficient, with properties often selling quickly and at the asking price. The company is commended for reducing the stress of moving and handling difficult situations with care and empathy. A few isolated negative experiences mention issues with communication regarding buyer details and appointment scheduling. However, the vast majority of customers express high satisfaction and a strong willingness to recommend the agency. The overall sentiment is one of exceptional customer care and a service that stands out from larger high-street chains.

What customers love
  • Professional and friendly team
  • Excellent communication and regular updates
  • Staff go above and beyond (e.g., Jan Tooley)
  • Efficient service with quick sales
  • Personalised and caring approach
Common concerns
  • Isolated case of not disclosing full buyer facts upfront
  • Occasional delays in scheduling viewings
  • One instance of a sale falling through after months
  • Process can sometimes take a long time
  • Limited data for critical cons; most reviews are highly positive

Last updated 1 month ago

M

An efficient and friendly estate agent

An efficient and friendly estate agent to work with Thank you so much for the work that you have completed on my behalf
S

We have had a wonderful experience with

We have had a wonderful experience with Susan Payne Properties They have been very helpful throughout our house buying journey and we cannot thank them enough
L

Five star estate agents

Five star estate agents Sold my house quickly Friendly reliable service Lovely people to deal with
C

A really good experience

I can t recommend this company highly enough They were so helpful open and kept us informed throughout I wouldn t hesitate to use them again
V

What can I say

What can I say this company is exceptional in every way when dealing with property sales Our purchase didn t go without it s niggles but they were the fault of the seller and NOT the fault of this company I should point out here that I am not the easiest person to deal with I can see Jan the office manager nodding in agreement at that comment but the staff handled every aspect of the purchase with professionalism and treated us with dignity when the chips were down In the end the transaction went smoothly and we are finally in our home Would I use this company again to sell or buy through Absolutely Would I give the company 10 stars if I could yes I would Will I be moving again No As a buyer you will have to go a long way to get a better agent on the Isle Of Wight they are dedicated committed and above all they are all very nice people Thank you for putting up with me and I wish you all the very best for the future
C

Truly excellent support and service

Communication is critical during the process of buying and selling property and the staff at Susan Payne Property have been unbelievably responsive helpful and have gone above and beyond A genuinely personal and caring service that truly stands head an shoulders above others
A

Excellent service

The team at Susan Payne have been friendly professional supportive and efficient throughout our property sale We recommend them without hesitation to vendors and purchasers
O

A wonderful team of professionals

A wonderful team of caring considerate and understanding professionals Fully supportive and willing to add that personal touch to go beyond what is normally expected of estate agents I highly recommend them and have no hesitation in saying they make the stressful experience of moving house much easier to cope with Excellent service by all Brian B
S

If only all Estate Agents were like

If only all Estate Agents were like this We have just purchased a property with the support of Susan Payne Throughout all members of the team have been helpful friendly and responsive - always making us feel like we mattered I would certainly recommend Susan Payne to others and would use them again happily
J

Excellent service

Excellent service from all at Susan Payne Communication with vendors quick and reliable Issues resolved swiftly

About Susanpayneproperty

Susan Payne Property is an Estate Agents based in the Isle of Wight and provides residential property for sale and buying and selling services

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business