Overall, customers report an overwhelmingly positive experience with Susan Payne Property, praising their professional yet personal service. The team is consistently described as friendly, helpful, and highly knowledgeable, providing excellent communication and regular updates throughout the buying or selling process. Many reviews highlight specific staff members, particularly Jan Tooley, for going above and beyond to support clients. The service is noted for being efficient, with properties often selling quickly and at the asking price. The company is commended for reducing the stress of moving and handling difficult situations with care and empathy. A few isolated negative experiences mention issues with communication regarding buyer details and appointment scheduling. However, the vast majority of customers express high satisfaction and a strong willingness to recommend the agency. The overall sentiment is one of exceptional customer care and a service that stands out from larger high-street chains.
What customers love
- Professional and friendly team
- Excellent communication and regular updates
- Staff go above and beyond (e.g., Jan Tooley)
- Efficient service with quick sales
- Personalised and caring approach
Common concerns
- Isolated case of not disclosing full buyer facts upfront
- Occasional delays in scheduling viewings
- One instance of a sale falling through after months
- Process can sometimes take a long time
- Limited data for critical cons; most reviews are highly positive
Last updated 1 month ago
