Swimcici Reviews

Do not buy from this company

Do not buy from this company I have been trying for four weeks to return my order because the bathing suits didn t fit correctly One response asking why and which suit I had already explained multiple times why I wanted to return the entire order This is the worst customer service I ve ever had

I placed 2 orders at the end of January

I placed 2 orders at the end of January and the second order arrived on March 10th with only 1 of the 4 items ordered I emailed immediately to advise of the short order and am yet to get a reply The second package 1st order showed up today March 30th and did Not have the missing items from before I WILL NOT BE ORDERING FROM SWIMCICI AGAIN

Buyer beware

Buyer beware Ordered four items from Swimcici and needed to return two According to the website you have to reach out to them via email and then send you a return address and code Never responded to my emails Poor way to run a customer service based business

Poor customer service

Poor customer service It is a run around if you re size didn t fit and want a return I finally decided to keep the suits and sell myself I felt if I did finally receive the Step 2 from their return policy and sent the suits back I won t receive an actual refund I have the emails to demonstrate my experience

Stay away

Order 4 swim suits - only one fit - trying to return as site says you can The suits are not true to size These people are Complete garbage The sizing is totally wrong Customer service is ridiculous - when you try to return they first ask you to measure the suits - then send pictures of the suits - Website says that returns are allowed but customer service refuses to give me instructions on how to return and get a refund It is now time disputing the charge with my credit card company and o am also hiring an attorney- it is not the cost it is the print of the matter Don t waste your time here

Took 4 months to get 5 suits

Took 4 months to get 5 suits When I tried to return they claimed I missed their return timeframe from the due date Not sure what calendar that works on The customer service is slow if existent Product sizing was off from expectation 150 I ll never get back

Horrible service

Horrible service I ordered two bathing suits in Feb 2020 After a month of heritage nothing from them I finally received a reply that one suit was back ordered I finally received the bathing suits at the end of April after several attempts to contact them both suits were extremely small Their return policy requires you to get authorization from them first Hahaha I have sent three requests and no answer yet I am going to report them to the BBB but not sure what good it will do Would advise everyone to stay away from this site Not reputable at all Extremely poor service Terrible customer communications

If I could give zero stars I would

If I could give zero stars I would It s unfathomable a company would consist business in this manner Purchased product having no idea there would be a strong arm process to return items if they didn t fit well Company wanted me to share pictures showing the items didn t fit well What After I declined they wanted me to measure the items and compare to the size guide showing discrepancies Then they offered a 25 percent return saying it s all I could get anyway since to return the items would be almost the full purchase price of all products It s shows shipping from CA The tracking number conveniently isn t recognized Now I realize this is a Chinese company No transparency to any of these business practices Elevating with PayPal in hopes to get some support It s ridiculous Never purchase from this company