Customer Service can be improved
Customer Service can be improved send a questions 2 times from 2 different e mail Accounts to the Customer Service zero reaction
Roland van der Put
N/A
Customer support unresponsive and shipping fees not reimbursed
The wrong wheelset was delivered to me Turns out my order and that of another customer were swapped That can happen of course But after that customer service turned out to be horrible and completely unresponsive After 5 weeks I still did not receive the shipping costs back that I had to pay to return the wrong wheelset I was requested to return the wheelset and that I would be reimbursed for the shipping costs After two weeks I still had no updates or a response to my messages so I decided to cancel my order Eventually my order was refunded after reaching out to them via LinkedIn It was impossible to call them I am still waiting to be reimbursed for the shipping costs So nice wheels horrible customer service
ben in london
N/A
Simple and slick website
Simple and slick website reasonable prices customisable wheels and they allowed me to make a change after confirming the order so flexible too cant wait to receive my wheels
Piotr Nowicki
N/A
Great wheelset the same model as DT
Great wheelset the same model as DT Swiss with great discount The wheelset arrived in a few days wheels are trued and running smoothly While ordering you can combine wheels like 500 front and 625 No problem with customer service and exchange emails about suggested air pressure for optimal rolling resistance
Stefan
N/A
Great quality and fast delivery
Great quality of carbon wheels I got my wheels only a few days after I ordered Really fast delivery I would never ride any other wheels than Swiss Side Love their minimalistic and clean design
