Tafelberg Reviews

Tafelberg La Lucia avoid at all costs

Tafelberg La Lucia is refusing to take back a new washing machine that doesn t power on sometimes Their customer care department is totally incompetent and the manager can t be bothered to get involved Bottom-line stay away

Do Not Buy At Tefelberg Furnishers

Thanks for taking my call and reading me Tefelberg Furnishers riot act Did I read the fine print of the Extended warranty No Is Tefelberg Furnishers misleading their customers yes The definition of Extended lasting longer than is usual or expected prolonged Tefelberg Furnishers meaning is a new contract with different terms altogether To be exact repair not replace Herein are the facts all of which you should be aware of have on record We bought a Bosch fridge The fridge was problematic Tafelberg replaced itWe were given the option of choosing another fridge to the same value or the same fridge Having been told that the fault on the fridge was not common we chose to take the same fridge the last one you had on the floor with the model having been discontinued In the last - 12 months I need to confirm the dates the fridge has been repaired 3 to 4 times The exact same problem we had with the first fridge that was replaced The Extended warranty you upsell your clients says Tafelberg will repair not replace which you have failed to do with the same fault coming back time and time again I would like the fridge replaced now as Tefelberg Furnishers has been unable to repair the fridge honouring the contract having been given 3 opportunities to do so I regrettably purchased a second fridge dishwasher and kettle just a week ago In fact all our appliances are from Tefelberg Furnishers

No response before Christmas for invoice

How cow My go to store for a former employee I bought all the appliances from for 3 complexes No response for invoice before from Northgate Unfortunately her name is Denise Bar fridge on discount online on special R500 off online No response from her when asking about online prices No negotiation and bad review for collaboration between online and in store once again Like it s a war Any way you two sections can work together Unfortunately the former consultant passed away leaving a huge hole in efficiency of the hopeful true best after sales service furniture business in Cape Town Possible someone can resurrect this company to former glory

worst after service ever

Wish there were zero stars it has been the worst after service from the customer support team my sales agent has tried his best but could not assist me he has sent countless emails and none of the customer service team contacted me for months They sold me a broken Samsung machine and have been sending technicians from Samsung who have not been listening to my complaints and have done empty loads and said that the machine works But my complaint has been for going on 10 months that the machine does not wash properly after months of having to do 1 load of washing on either pre-wash and in most cases a double wash they say it is a maintenance problem and they will do a drum clean I have done 3 drum cleans but my question remains if I complained the 1st time when the machine was still brand new asking for a replacement and now it is a maintenance problem of a dirty drum they sold me a dirty machine It took the customer service team from Tafelberg months to give me a call my sales agent has been trying his utmost to get a response from them and has been asking them to call me The biggest mistake of my life tafelberg does not give after-purchase customer service please be very careful purchasing anything from them

We have spent a fortune with them since

We have spent a fortune with them since 2017 they used to be excellent Friendly staff after sales services excellent The staff have not the same friendly helpful attitude have they changed the management at the Branch

5 star experience from start to finish

5 star experience from start to finish Website chat staff are super responsive and provide accurate information Such a pleasure to complete a recent online purchase with promises kept in terms of communication and delivery Customer- centric delivery staff to boot

EXCELLENT SERVICE

Absolutely faultless service I ordered an oven online and my order was processed efficiently and delivered really quickly and I live in a remote area Very impressed with their service Will definitely be buying from them again