Taurus Reviews

Bought the highest level of cover Platinum - it said it covered travel delay - 50 quid per 12 hoursTurns out they rely on some small print that says travel delay only applies to the 1st leg of any journey This is worldwide insurance - yet in my case it only covers 1st leg from edinburgh to parisAll complaints have been taken to the time limit of 28 days with a further 28 days extension - have now had referral to the Ombudsman - their guidance states that if you have that restriction on the definition of travel delay then it should be highlighted at time of sale I m fairly optimistic I can get it back in due course but what a huge waste of time Viva Taurus travel insurance have been

You better read carefully the small print in the policy of this company I claimed for a stolen phone and duly ticked the box for refurbished in the form It took me ages to gather all the information about the incident and upload many supporting documents However my claim was declined because I did not buy the phone from Samsung but from a reputable third-party seller This was the reason why Taurus rejected my claim I don t understand why the company did not red flag this stipulation when I ticked the relevant box in the claim form and went through the tedious process without any avail Taurus s policy flies in the face of environmental responsibility because it excludes recycled gadgets All in all the experience with this insurance company was more frustrating than the phone theft

Don t use TAURUS aka Royal Mail gadget insurance as they are quick to take your money and promise insurance protection but when you have a problem they will just point at manufacturers insurance and ask you to use them instead What was the point in paying you guys Waste of time and money they will find a reason to decline your claim DO NOT USE THEM THEY ARE WORTHLESS INSURANCE COMPANYDon t get insurance from this company as they will just ask you to contact the person who sold you the device and claim under warranty -Manufacturer WarrantyMeans the period where the manufacturer will resolve any defects in materials and workmanship when your gadgetis used normally in accordance with manufactures guidelines for a period as specified by them

Taurus have been absolutely awful and impossible to deal with For months I have sent them countless documents and my claim has gotten no where they asked for a photo of my box which I sent they then claimed as the box was sealed in the photo they cant accept it Who keeps the phone box They have had countless documents from my network provider icloud screen shots etc yet now request the metadata of the photo taken of the box They make up ridiculous requests for evidence they clearly do not care about processing any claims which is clear from the reviews on here This company has caused me nothing but stress do not use them I will be pursing a complaint with the ombudsman and looking to take legal action as this company is awful

I provided all the documents as requested by the company but they suddenly turned around to ask for a VAT receipt which they state are in the terms and conditions which is untrue - it says We can only insure gadget s that are 1 purchased new or refurbished from a UK VAT registered company or the equivalent tax registration if purchase - the phone was bought from Tesco which is VAT registered the other statement is Proof of Purchase Means the original purchase receipt or a similar original document provided at the point of sale that gives details of the gadget s purchased including any accessories that provide proof that you own the gadget s and enables the age of the gadget s to be reasonably identified The document should include confirmation of the IMEI or serial number of the gadget s where possible the purchase date the purchase price and detail the UK VAT registration number of the company or the equivalent tax if purchased overseas I provided the proof of purchase which shows the date and time or purchase the price when purchased and at the bottom the VAT registration details of the company However to avoid paying out they are coming up with one excuse after the other Totally disappointed that they are doing this after providing all the documents as requested

Don t fall in trap This is a worst company which charges money for nothing Money sucker

Frustration and DelayMay experience has been nothing short of annoying Despite submitting all required documents I am having continual hurdles and delays in processing my claim The lack of clarity on their end regarding necessary documentation has only added to the frustration Despite assurances I m still left waiting for resolution now 10 days beyond the initial claim submission date

Do not touch this company Two reasons they will try every thing they can to not provide you with a replacement phone if your phone gets stolen Most importantly when you eventually get a replacement phone which will take minimum 3 months this phone will not be genuine The company provided me with an iphone with a non genuine phone camera This has been checked by three companies and I have lost out on 300 for this They informed me that the time it took for me to find out it was not genuine was too long so they can t do anything about it I am currently pursuing this via the financial ombudsman Anyone who works for this company should be ashamed of themselves If anyone else has had this issue please comment as I am trying to get as many customers together as I can to build a case against Taurus and Switched On Insurance Ignore their reply to my review they are doing it to save face but they are lying There is no way they are using genuine Apple components in the replacement phones they are severely cutting down costs for profit at the expense of customers

I had my phone stolen on holiday and read the reviews before submitting my claim which was through travel extras via Taurus And exactly what everyone else said happened they just keep asking for the documents I provided at the very start over and over My claim has not been paid

This company is not to be trusted I made a a valid claim with all proof of ownership police reports when on holiday All they did was squirm out of it and denied the claim I have taken them to the ombudsman Do not have the same experience and avoid these scammers