AI Review Summary
Based on 17 reviews
Customers report significant issues with Terrashroom, including non-delivery of products, lack of communication, and perceived scams. Many reviews detail years of waiting without product or refund. A minority of recent reviews praise transparency and product quality for those who eventually receive their units. The dominant themes are poor customer service and unreliable shipping.
What customers love
- Product quality
- Transparent communication
- Helpful support
Common concerns
- Missing ship dates
- No refund response
- Poor customer service
- Constant delays
- Potential scam
Last updated 1 week ago
R
Robert
awful company They ship orders out hap hazardly not in the order they were received No communications on shipping or issues with the product They delete everything on FB took down discord because there was so many issues with the product and now they lock the subreddit down because people are angry Now they are bashing the company for scamming customers for the exact same thing they are doing to their customers
K
Kayleigh
No product 2 years after paying SCAM
I preordered their grow chamber and paid 300 in full in 2023 It s now 2025 and I ve never heard a word from them If you check their websites they frequently update their estimated first bulk ship date as a few months away with the rest of the orders being shipped by 6-8 months in the future I was under the impression when I paid that my product would be shipped by the end of 2023 They still have not shipped a single product that I know of Obvious SCAM
K
Ken
Refund request no response
After an error in payment they wouldn t let me pay the additional 50 for an additional unit and I have sent several emails requesting a refund for the second unit Got a couple responses but after I sent account info where I d want the refund sent they have not responded Going on three weeks since the last response and still have not received a refund
S
Sad Camper
Bad product It doesn t work
Unlike many people I actually got a Terrashroom Unfortunately it doesn t work at all as advertised It s a fun idea but poorly executed and customer service is non-existent
F
FZ
Buyer beware
This company breadcrumbs you with communication before ultimately blowing you off My first clue that they weren t legitimate was them claiming they ll refund me via Venmo instead of my original payment method Doesn t matter either way the refund never happened
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