Thatch Reviews

Customer Service is NONexistent

Customer Service is NONexistent I have been having problems with Thatch and cannot get a hold of anyone When emailing Customer Support I have gotten NO RESPONSE after several attempts No phone number is listed I have paid for 2 months of medical insurance yet have been told by UHC that I am not covered Thatch - or Thieves

Unreliable and unresponsive

Someone else on here explained their issue with Thatch and not enrolling them in their 2025 selections despite following all of Thatch s instructions Nearly the exact same thing happened to me except Thatch didn t try to blame the issue on me yet Customer service has been minimal and the more urgent the matter has become the less I ve heard back from them Absolutely unbelievable that this company handles such sensitive matters and doesn t have a phone number or any sense of urgency in their practice If you are an employer considering using Thatch do not do it Opt for a company that doesn t use an AI domain Edited 3 11 25 at 3 20PM ET to add it is deeply upsetting that I received a response from Thatch to THIS REVIEW faster than any email I ve ever sent them including the several emails my employer and myself have sent about my health insurance over the last week I am less than 12 hours away from losing my special enrollment status and now 11 days WITHOUT HEALTH INSURANCE because of Thatch Thatch Troy whoever is more concerned about reviews than customers please prioritize your customers and your actual job The fact that you are offering me faster service if I reference my negative review is beyond absurd I will consider updating my review once my issue has been resolved and I have health insurance in place

Complete garbage

Complete garbage They can t keep track of their financial records despite being a fintech company They ve overcharged me several times Still waiting to receive back an erroneous charge Total garbage run from this company

Thatch ai did not enroll employees in coverage they were told they had

When shopping around to offer employees health insurance Thatch ai looked like a good option that would easy to use on both the employer and employee side They state that you can get benefits in 5 minutes Three weeks later we are still without benefits Three weeks ago both the employer and employees were given confirmation of enrollment into their selected plans We had a two week period between enrollment and start of coverage Thatch ai did nothing to notify either the employer or employees that they were never actually enrolled There is no support number to call When contacting the support team they began to request information that is not relevant to the issue Even when complying to the best of our ability their replies are slow The support team are yet to show any interest in answering questions related to offering benefits to employees Our employees have incurred steep out of pocket expenses because of this inconvenience Thatch ai issued an employer coverage start date and informed the employer that our employees were enrolled in the plans that they chose They enrolled nobody and told nobody that they had no plans to do so by the coverage start date if they planned to ever do so at all I would not recommend to anyone that they use Thatch ai The support team is terribly slow immediately began to remove themselves of any responsibility and have not once showed any interest in enrolling our employees in the coverage they were told they had

Terrible experience

Terrible experience Did not process my insurance correctly and was unable to use it for 2 months This has been ongoing since January 2025 it is now almost the end of April 2025 and I still haven t received my refund I have warned others at my company not to use this company for insurance needs and I m here to warn you too

Small business healthcare solution

From both a customer and employee perspective this company truly excels Their customer service is outstanding always attentive and responsive to our needs The product itself is top-notch seamlessly integrating the benefits of an individual policy with the ease and efficiency of a group plan Highly recommended for anyone seeking a reliable and effective solution

The best ICHRA platform I ve seen

This amazing startup company has been exceptional as we worked through some growing pains If you are a small company that wants affordable healthcare solutions for your staff I highly recommend giving them a try

Absolutely thrilled that my company

Thatch is amazing As an Account Manager for a brokerage I had explored several ICHRA platforms to show my clients Thatch was by far the best Their technology is top notch and it is such a seamless process from start to finish Zach Egan is my rep and he has been so helpful responsive and an overall pleasure to work with