Thealpenforce Reviews

Horrible experience so far

Horrible experience so far I ordered 3 shower heads and 3 hose kits Received an email a day after ordering to inform me that the clear shower heads I wanted are back ordered and they would let me know when they shipped About 4 days later I received an email letting me know that my order had shipped I checked the website for several days with no updates at all regarding the arrival date of my shipment just a constant shipping label received message Two days after that I received an email with a tracking link to aftership Followed the package as it traveled and got an estimated delivery date of Friday the 23rd Received notification of the delivery however when I got home the only items received was the hose adaptor kits So far I have left 7 emails 4 to their support email address and 3 to an email address for Diana from AlpenForce with no response Frustrating is an understament 08 03 2021In response to your response As of today the replacement order still has not been received You sent me an email telling me that it would be here no later than the 30th of July The tracking information you sent shows it will not be received until the third week of August

Still waiting for my full order to

Still waiting for my full order to arrive As when the package got to me it was opened and then partially tapped down and missing 1 box of replacement beads and both the shower heads I ordered Placed a claim with UPS about it and even provided pictures of the packaging as is when I go it Seeing how the package was partially opened you could see inside without even opening it all the way Once I figured out where it came from and looked inside that was to late to stop the UPS driver to inform them it was opened and product was missing It took me 3 emails to get a response from Alpenforce support about this And was told to contact UPS which I had already done Spoke with UPS about the claim and they stated that they reached out to Alpenforce about this and have yet to get a reply as well

Terrible Customer Service

I haven t received my 4 shower heads to give a working review but I can tell you based off of their customer service and lack of responding to my emails the same day I ordered I wouldn t recommend this company to ANYONE They have a multi-order deal on the website but because I was so anxious in ordering I didn t notice the special until after I ordered and received my first off a thousand emails to sell the beads When I saw the 3 or more deal I emailed asking them to just send me the beads for all 4 shower heads or refund the difference in the 3 or more deal You would think that as soon as the order for 4 shower heads was placed they d be stand up and automatically give the deal Nope I still haven t received my shower heads nor refund in difference nor a response from customer service Horrible company

WORST COMPANY STEALING MONEY

WORST COMPANY STEALING MONEY Placed an order on Nov 30 2022 and delivered on Jan 17 2023 Also without knowing subscribe charges 29 99 each month what do you subscribe from a showerhead selling company this is how they make money

Not happy

At the time I ordered it showed shower attachments being included Now they re retracting ever implying that Also over priced for a piece plastic Hopefully they refund my purchase

Product malfunctioning early on

This product worked for the first two weeks that I used it then started malfunctioning shortly after I got in contact with customer support and they sent me a few links on how I could fix it After taking it apart cleaning it and putting it back together it still does not work The switch that s supposed to change the stream mode does not work even though it is fully and properly assembled according to their instructions Even after cleaning the shower head disk the water streams spray in all the wrong directions and while they once felt soothing the streams now feel like needles The pressure is no longer enough to effectively clean myself and a significant amount of water leaks out of the hose Customer support told me they would send a new hose last week but I have yet to hear back from them regarding an ETA Maybe a new hose would help but at this point I am seriously doubtful I have reinstalled my old showerhead for now and am looking into purchasing from another brand that was highly recommended by a close friend

HORRIBLE

I ordered the shower head and the adapter hose that I bought had a huge hole it WATER SPRAYING EVERYWHERE I emailed them 4times Finally got an email saying they have a ew supplier and would replace the adapter YUP YOU GUESSED IT I NEVER HEARS BACK AGAIN ALPEN EITHER REFUND MY MONEY AND SEND THE REPLACEMENT PIECE THIS IS TERRIBLE

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY I read all these reviews I read all the reviews on their Instagram calling them frauds and I still ordered I placed two orders because they choose not to tell you that it doesn t come with the connecting pieces So I placed two back to back orders with expedited shipping The first package was NOT expedited The second package was never sent Countless emails and messages and crickets Frauds

I ordered one shower head and one hose

I ordered one shower head and one hose and fitting They sent me two and charged me for two and also charged me for a refill that I didn t order They will not give a refund I contacted them nearly a dozen times their customer service link is broken on their webpage and they say that they only respond by e-mail